nice food; great waitress; terrible booking and seating

We loved the food and our waitress was superb. However, the booking was a shambles and the lady who greeted us - was rude. I initially phone booked - for 4 outside. I e mailed and whatsupped to change the booking to 2 people and inside. I received a thumbs up to my whatsup. when we arrived we were treated with disdain by the lady who was at the door doing the bookings - she argued with us - we showed her the response - no apology - shoved us to the side until another lady helped seat us after waiting a while and feeling quite embarrassed and cross - in addition, my e mail was not responded to at all and when I re prompted the next day, I was given some nonsense response; given that the booking had been for the day prior and the feedback made no sense. The rest of the evening was lovely, but we nearly left based on the rude introduction. This, however, can be rectified with training.