Lack communication skills and slow progress

So this company is based in KZN Richard's Bay and were elected and instructed by the seller to handle the transfer of their property. Poor communication skills and you need to constantly reach out to them to get progress update, they can't even do a simple thing of acknowledging a receipt of an email. Let's not talk about returning a call. Part of the transfer costs is postage and petties which are meant for such. Because they are based in KZN they had to transfer documents to a Conveyancer in PTA to facilitate the signing of transfer documents. That alone took ages only to find out the Conveyancer mixed up our documents. Let alone letting us know why the long wait. It's so frustrating having to pay for such incompetencies.