Loyal customers NOT valued. The CLIENT is to blame for staff failings

After many years of supporting Kloppers PE EXCLUSIVELY, its a sad day when the owner could not care less about loyal clients

After our 2nd LG soloadom failed we bought a Samsung convection/microwave, IT failed shortly there after. I took it for repairs and stated fan was making weird noise.

Fast forward a year and unit fails again. I take it back and wow its a fan failure. I raise the fact that this was explained 1st time for repair, But staff ignored it

The customer was blamed for not reporting staff did not record things correctly to start with and they REFUSE to accept responsibility for that.

I was taught when you mess up you make right. Clearly not normal these days.

Considering i just spent over R10k on a new oven while this one was in for repairs the owner could care less because he has made the extra sale off me. PLUS We had quotes for insurance replacment items over R40k

Owner could care less

SO Guess what

This loyal customer you just lost. And i will spend the R4k elsewhere now.

Treat customers who are loyal like ****, you lose them, in a very small town.

The attitude and tone of the owner on the call was annoyed and frustrated. From the start of the call, i could see they had no interest in making right.

Customers are an inconvenience after they get your money.