RS
RiC S
Active since Apr 2009
21
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21 reviews18 months ago
SPAM **** No respect for your personal info
CAREFUL DEALING WITH THIS COMPANY THEY DO NO RESPECT PERSONAL INFO Beacon bay branch SPAMMERS who buy and sell ******* contact lists and spam you.? THEN when you ask them to remove you and how they *******ly got your details they call you "RUDE" and lie about how they obtained the info. Supporting a company that has no respect for peoples personal info should be avoided as its ******** and shows no respect for POPIA or the law. They claim i signed up. 1. I don't stay in the town. 2. Never signed up to any gyms, i dont do them 3. I never allow my info be be used and never opt in.
0 replies
18 months ago
CEO office IGNORES complaint about 5 months claim being ignored (complaint #2 for CEO office)
5 Months ago my house flooded. Discovery have ignored the claim since Was escalated to "CEO office" (which is **** and ***** as its no where near the CEO and just a way to **** to clients that discovery is "taking it seriously") Ebi T was handling it, 4 weeks now. Assured me he would sort it out and get back to me on my complaints Has todate not done so I asked for his manager 2x, He ignored this. Given one of my complaints is the fact that Discovery Ignores customers communications IGNORING AGAIN IS A POOR SHOW AND UTTERLY UNPROFESSIONAL. Living in a flood damaged house for 5 months while discovery ignores things further is disgusting. Shame on you Discovery. May you reap what you sow. Now what will happen is Discovery will reply to this message with the usual reply. Then they will close the ticket to make stats look good and never follow up again until i have to file another complaint. IF its indeed at the CEO office, please have the CEO contact me. But we all know this will not happen as CEO has nothing to do with this dept. A **** dept created to manipulate customers
0 replies
18 months ago
4 attempts to close Credit card, IGNORED by Nedbank. We will "call you back" never happens
4th attempt to close my credit card. 4 times excuses or 'we will call you back" but never do. ITS IMPOSSIBLE TO CANCEL 48 hours to pay your card inter account, is shocking too in this digital age. Nedbank a once great leader is a dinosaur follower at best now. I logged another chat support after last one failed to call back. Usual run around of unhelpfulness. I asked for their manager, IGNORED I asked it be escalated IGNORED I then get told off for "shouting" on chat because they refuse to listen to what I their customer is asking after Nedbank has failed several times to even call me back let alone close the credit card. And nedbank asks why i want to close the account lol (plus was with them 20+ years and zero car limit increase. FNB i opened an account and get 5x the credit instantly. so shows how little Nedbank cares about long term faithful customers. Nedbank could care less
0 replies
18 months ago
"CEO Office" Ignoring complaint about claim being ignored
Now 5 months since house flooded and discovery has done SQUAT leaving us in mold infested environment squatting in our own house. BUT happily taking premiums still! Reported here 2x and just lip service It was then sent to the "ceo office" which is a **** ceo office given the way they dealt with this (its a joke if this is the CEO office the company is game over, its that bad) 2 weeks ago Ebi T at CEO office "took over" Called and agreed with everything i said (as they are taught to to disarm angry clients" by manipulation) He asked for 2 days to sort it out. He also then ignored my 2 subsequent emails and still ignored todate Irony is my initial complain it how discovery staff ignore emails and ignore the claim CEO office does the same. Don't lie to customers. CEO office is not dealing with it. Its another "support center" The day I can not trust a mans word to make things right and own the mistakes, its a very sad day. Lies, ignoring and manipulation is how Discovery deal with claims. OR They ignore them into oblivion.
212 replies
18 months ago
Loyal customers NOT valued. The CLIENT is to blame for staff failings
After many years of supporting Kloppers PE EXCLUSIVELY, its a sad day when the owner could not care less about loyal clients After our 2nd LG soloadom failed we bought a Samsung convection/microwave, IT failed shortly there after. I took it for repairs and stated fan was making weird noise. Fast forward a year and unit fails again. I take it back and wow its a fan failure. I raise the fact that this was explained 1st time for repair, But staff ignored it The customer was blamed for not reporting staff did not record things correctly to start with and they REFUSE to accept responsibility for that. I was taught when you mess up you make right. Clearly not normal these days. Considering i just spent over R10k on a new oven while this one was in for repairs the owner could care less because he has made the extra sale off me. PLUS We had quotes for insurance replacment items over R40k Owner could care less SO Guess what This loyal customer you just lost. And i will spend the R4k elsewhere now. Treat customers who are loyal like ****, you lose them, in a very small town. The attitude and tone of the owner on the call was annoyed and frustrated. From the start of the call, i could see they had no interest in making right. Customers are an inconvenience after they get your money.
0 replies
19 months ago
4 months Ignoring client and below market quotes
After filing a complain and posting here ref a claim Discovery ignored for 4 months (house flood) It went to a "manager" Brett B Who in his reply to my email about being ignored for 4 months in effect called myself and the broker ****s and said i must supply all the emails i "claim" they ignored. The irony is he is here ignoring the actual issue again. His emails were dismissive and belittling. Worst is they claim my claim for items are unfounded. BUT the items i raised were raised by Discoverys 1st 2 assessors (they sent 4 in total because of incompetence) This 1st assessor sent me a list to get quotes for things via the broker and system So how are you not paying items your assessor said need replacing? Sending assessor 3 and 4 months after a flood is useless since everything was cleaned up. And to say kitchen cupboards dont need replacing when assessor #2 said they must be because he saw them in the flood shows how unqualified the latter assessor was. Kitchen tops are all cracked at joints now due to movement in cupboards. Mildew and mold, lets not even go there. Discovery vendor removes skirting and tears paint off wall. I request they fix it. Their fix is to paint the small area (cant paint small areas of wall else it looks bad) They claim existing damage for not fixing it. BUT truth is had they not torn the paint off the wall removing things this would not be an issue at all. OH and vendor says he will remove black mold that's been there 4months AFTER they fit new carpets. (now if this shows ignorance and lack of qualification I do no know) And Brett B when i asked what will be done about unqualified vendors, shocker dodged the question
371 replies
20 months ago
4 Months of being ignored on flood claim
nearly 4 months after my house was flooded, Discovery has done diddly squat. Jamie the claim advisor has ignored all emails and questions sent to them. His manager Erica was no better and played the protect the *********** staff member card, even blaming the customer for their failings. IGNORING issues is no way to do things. 4 assessors they sent as well because the assessors were *********** and not qualified. Took them over 2 weeks to remove rotting wet moldy carpets leaving my elder inlaws to suffer living in the space for this time. Now they want to send a 5th assessor out 4 months later. STILL ignoring direct questions. They do this on purpose to wear you down. Quotes discovery got we so under valued it was like they used 2010 prices extremely prejudicing my claim. Most people never check their work, they know this and prey on people this way. Kitchen cupboard that had dirty salty waster running under them from the flood on the chip board carcass their second assessor says no need to replace but 1st one said they have to be (because common sense says wet chip board is game over and being coastal it will breed mold) I asked it to be escalated and was told the manager does not speak to customers. WOW guys good approach, avoiding accountability. As a new Discovery client this is the most horrific insurance experience ever. Ignoring does not make me go away, it makes me get p off and take this matter further. I do not roll over when people try ***** me over i stand up and fight for what is due to me even if it means going to the ombudsman which will eat discovery for supper with the evidence trail i have.
318 replies
35 months ago
Rejected claim before claim
3 months to submit claim OUT rejects claim before filed "not covered" and "we are just trying to manage your expectations" SHOCKING staff taught to put clients off from filing claims using psychology. I filed 3x complained about this and the fact no one contacted me back to file a claim after i requected it 3x on the site NO ONE CARES no follow up or action on complaints From the start OUT planned to reject any further claims as can be seen by rejection before submission. I then managed to file the claim and its instantly rejcted I asked for repudiation letter 2x on email IGNORED I had a person call me noe 12:05 and she did not listen to me. I asked her something 3x she IGNORED I asked her how she would feel is she is telling someone something and they ignore her she tells me "I am not qualified to answer that I am not a specialist" I ask her manager contacts me 2x she ignores this as well. I point out that I am not happy and i communicate the issue HER ignoring the client so we can sort the problem out and YOU GUESSED IT, SHE IGNORES ME. NEARLY 1 MONTH OF BEING IGNORED by OUT ********* training of staff to put people off claiming will be reported. Ignoring clients is a great way **** clients off to leave. Ignoring seems to be OUT new culture of dealing with things
106 replies
38 months ago
Solarways NO WAYS RUN! Lip service, no actual service
Signed up with solarway suppliers as reseller, took ages. BUT I ordered from them still in good faith while they processed the application. Order products they charge 5x going rate for courier. R2000 shipping for an item that costs R500 to ship Service does not exist, just lip service and manipulation. Try calling them their phone system dumps held calls. You can never reach support or anyone. Growatt inverter failed weeks after install. Cant reach solarways. (growatt however were amazing directly) 30 days it will take for Solarways to assess the unit (assessed by growatt in 5 min directly) and repair solar ways says. Still not replied to support email Every order is pure hell with them, AVOID AT ALL COSTS. rather use candle and matches than support them. Ordered items and paid then told no stock. Ethical NO Spoke to manager who is worse than staff, they do not give a rip. Manipulates clients and tells them HOW IT WILL BE, does not listen to the customer A company who does not listen to clients is TOXIC A company that distrusts clients is even worse (they will make you sign indemnity for anything you order that its not their problem when i leaves so they can avoid honoring warranty) in my 25 years in business this is the worst support ever as a reseller
0 replies
43 months ago
45min response time. Blaming loadhsedding as an excuse
45 minute response time when alarm went off I invested in extra batteries and backup power for my protection. ATLAS in 15 years has not and they sue load shedding as an excuse for failing to do their job and protect you and your family. Criminals have evolved in 15 years of load shedding but ATLAS has not. Complaint lodged and dismssed by Lance the PE controller with cut and past "sorry its load shedding reply" How about i cant pay ATLAS due to load shedding, and see how quickly they suspend your account BUT its OK for them to play the load shedding card DIS ****** GUSTING NO accountability NO remedial action to prevent it happening again Basically kicked to the cub by Leandre in PE who failed to get back to me
0 replies
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4 Star
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2 Star
6 (28.571428571428573%)
1 Star
15 (71.42857142857143%)