****med Customer

Dear Kloppers Management, I am writing to express my utter dissatisfaction and disappointment with your company. I believe I have been ****med or de*****ed by someone representing Kloppers for the amount of R2,100.00. On 4 November 2025, I came across an adverti*****t on Facebook promoting a 65" Samsung Smart TV supposedly sold by Kloppers. I was instructed to contact a number on WhatsApp, where a so-called representative of your company assisted me. I was issued an invoice (attached) and told to make payment before the TV could be delivered. I duly made payment of R2,100.00 on 10 November 2025. I was then asked when I wanted delivery, and I requested it as soon as possible. However, no delivery ever took place. I was later informed—after multiple follow-ups—that I needed to pay an additional R500 for delivery, despite already having paid the full amount. When I questioned this, I was met with vague and unprofessional excuses, and the person refused to deliver the TV unless I paid more. At this stage, it is clear that I have been ****** under your company’s name, and I demand an immediate refund of R2,100.00. If this matter is not resolved promptly, I will have no choice but to report this to the authorities, as well as expose this incident on every social media and consumer complaint platform available, including HelloPeter, Facebook, and the National Consumer Commission. I trust that Kloppers will treat this as a matter of urgency and assist in investigating and refunding the money that was ********ly taken.