1 reviews | Active since Member
Please assist me with the following problem. I did a trade in for my Toyota Starlet because I wanted to downgrade which was financed by Absa bank. I bought a polo GP 1.4 2021 from KMH Durban Stalwart Simelane street, upon test driving the car, I did not find any issues with the vehicle, then the following day I saw EPC light popping up whilst driving and the car had no power. I took a picture and sent it to Lucky who was my sales man, he said to me I must monitor the light and let him know if it comes back because it kept on coming on and off. After sending it to him he asked me to send the car the following week and said that they were busy, off which I was not happy with, having to drive the faulty car as a woman and being stranded at times, emotionally impacted me negatively. I waited until the set date and even getting a courtesy car was an issue. They took the car for the first time and asked me to write down all the issues that I picked up from the car, which also included, back rest of the passenger seat, the wipers, and windshield washer, and the car had 1 remote key which was not working. After trying to sort out the car they brought it back and within few weeks the same light came back, I sent another screenshot, they took the car again, and I told them to change the car because I am finding lots of issues with the car but they refused and promised to sort it out. After sending the car 3times there for the same problem, they promised to give me another car because I had already reported them on Hello peter and they asked me to remove the complain there as they had already sorted the issue and I did. After that I discovered that the car had an accident in the front because the bumper started falling and they said that was cosmetic and it happens for all used cars, however when I bought the car they denied it when I asked if the car had an accident which is also a miss-selling, not disclosing everything about the car. They said that they won’t take it back, they can only repair the problem and give it back to me. After two weeks of sorting the light issue, it came back and this time it was a Sunday and when I did a screenshot it was ignored. I then called again on the 18/11/2024 to inform them again and they said the only option I have is a trade in, they cannot just take the car back because I was using it. I was dealing with Edwin the manager and Lucky the sales man. Attached is the screenshots of my conversations with the dealership.
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