Extremely terrible service - Kneaded Escape Beauty Spa Randburg

I was recently a customer to Kneaded Spa and was extremely appalled by the experience had. Firstly on purchasing this voucher on Daddy's Deals I could not get a booking on a weekend. The weekday that I had chosen clashed with a meeting - I called the Spa and asked to change the date of my booking yet the details on my voucher had absolutely no fine print/nitty gritty information about changing the booking date. The receptionist was completely unprofessional and said that I should refer to the cancellation policy yet this was not a cancellation this was a change of date. She said if I change the date my voucher is forfeited. This is absolutely unprofessional dealings.

I got to the Spa 15 minutes late just because the address on your voucher is extremely unclear. It took me to the corner of witkoppen and beyers. I got to the Spa wasn't offered welcome drink, thereafter I asked the lady to bring us something to drink even if it be water as we sat on the road for a long duration to get to you. She says there is juice and brings us Oros juice which was completely tasteless.

The massage was not what was stated on the voucher, our session was cut short due to us getting lost to the Spa. I have a burn on my leg and despite me telling the massage lady to not use the hot stone on the burn, she went ahead and used it.