Unhelpful and rude

I have been trying to get hold of these people, I chat on whatsapp and they advised me to go through the website. I then went through the website and still no luck, no one gets back to us and I can't understand why they won't help over whatsapp or even give my details to the relevant person. The person responding to the whatsapp is rude and not helpful at all. I have still not been able to get hold of anyone to help me book the venue.