Koalet Properties favouritism towards customer

Good day you know today I want to tell you guys about our bad experience with koalet properties in Pretoria, for the third time we have run to a dead end with this agency, firstly we have app**** for a flat the first time where they have never come back to us with an answer for if we have been accepted or not, secondly for the second time in a row when we contacted them again they did not even have the decency to reply to our calls or whats app's, for the time when we saw a place been advertised by them they ignored us until my wife had called them, from there they eventually call us for an viewing for a place on the viewing they informed us that we have to complete the application form and pay the deposit and the place is ours, on completing the form they come with the excuse that we have bad debt and with this we need to pay a double deposit on accepting this they never came to us with an answer, when the agent eventually answered us she said that said we cannot pay the double deposit just because I request a down payment on the second deposit, with this I requested if possible that we can ask a family member to apply on our behalf where the agent agreed to, she did not even have a look at the family members application, and we have given proof that the bad debt reflecting is been dealt with she did not have a look at it. When enquired about the place again she said that the place has been given to someone else. then she started saying that we have to look for another place where she wanted to give us a place that is over priced and badly neglected for R6 250.00. So I asked her how will this then been approved as I have mos bad debt and it is more expensive that the original place app**** for, she then rep**** that they can reduce the double deposit, my question to her was so when double deposit can be reduced now why not for the previous place, where she said that it was paid for by other renters, we could have make the payment as well if she did not have so much stories, by saying if we want to put the place on someone else's name they need to stay with us. And that is how we lost the third place through one agency and a very bad attitude from the agent at the end