Order #1066 – Misleading Stock Info & Delayed Refund

I placed Order #1066 on 18 December 2025 after the website clearly showed the item as in stock. No indication was given that stock was unavailable.

After no updates, I contacted the Pretoria branch on 29 December and was told Head Office would reopen on 12 January. I was later informed that a courier was booked with a tracking number — only for them to then admit that they do not even have stock.

My banking details were submitted on 7 January 2026. I followed up again on 9 January and was promised a refund. On 13 January, I received another apology from Lindi Bester stating the refund would only be processed on 14 January, blaming holidays and branch relocation, and requesting my banking details again.

To date, no refund has been received.

This has been misleading, unprofessional, and unacceptable. I will not recommend Kohl Makeup to anyone and simply want my refund processed immediately.