Terrible Customer Service and Etiquette

I called the Resturant to try and finalise a booking for My Birthday.

I had booked for 10 Dec 2023 at 15:00 and I wanted to inform them that we will be celebrating a special occasion and we would like to be seated outside- they did not even care to hear what I had to say.

I was told that I cannot choose where in the establishment I want to sit and everybody wants to sit outside. I will be given whatever table based on availability.

I am absolutely appalled at this. The fact that as a paying customer you are told you have no say or choice whatsoever of where you would like to sit and they could not care a damn what the occasion is either is absolutely disgusting.

I have never been to one establishment that treats customers like this. And on the occasions where I have made reservations in the past I have been placed at the worst tables in the Resturant. They should s**** reservations all together because they are now running their business like a low class food truck located in the CBD.

If you are celebrating anything and you do not want your dining experience and occasion to be ruined - rather you look elsewhere than at this restaurant.