Parking problems at Kollonade just ignored by Broll

I sent two e-mails to Broll regarding problems with parking at Kollonade. Both were ignored. I publish the first one below to indicate the problems experienced: I wish to bring to your attention that I have now twice in a row experienced problems with the parking at your mall. About 3 weeks ago I paid my parking ticket, after having to wait about 10 minutes to get to the parking station due to a long queue. After payment I tried to exit through the boom but it did not open. I went back to the paying station and paid again, however when trying to exit the same story happened. A car guard then assisted me by making contact with the control room, explaining the problem to them. Eventually I managed to pass through the exit gate. The whole ordeal lasted about 20 minutes. This was on the ground floor with the go-karts above. On Saturday the 15th I had two young kids with me which I had to take to the circus commencing at 15H00. I went to the paying station at 14H25. The queue was very long, people were even standing outside the parking area between the shops. It took me about 25 minutes to pay. Once I tried to exit, the same thing happened - the boom did not open. I called the control room and they opened it. The end result of this was that we arrived about ten minutes late at the circus whilst I had two young, frustrated and screaming kids with me in the vehicle. We missed a part of the circus that we paid for and the children were very upset about this. You have one payment station at each end of your parking area that is far removed from each other. Your ticketless system is obviously working very well for you some way or the other, but have you considered whether it is working for the clientele of the mall? In case you do not know it - I will tell you - that system is a huge frustration to the public. We do not experience these type of problems at other malls that are larger than yours either in Pretoria or in Johannesburg, and that operate conventional systems. How on earth can you have only one paying station at a very busy exit? Why is there a problem every time I am trying to exit? You must start to realise that not all of us have the appetite to waste time with parking issues as are being experienced at your mall.