DE
Danie E
Active since Mar 2009
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
ABSA no reponse after ABSA lost Title Deed
I cannot complain about ABSA's service as there is none. Wrote a letter via e-mail to ABSA on 19 January 2026 about a lost Title Deed that ABSA has lost. Nothing happened, not even an acknowledgement of receipt. The matter is very urgent due to ABSA having lost the document. I wrote a further e-mail to ABSA on 23 January 2026 and asked them to acknowledge receipt of my first letter. Still no response. So that is the way ABSA treats its customers.
56 replies
4 months ago
Parking problems at Kollonade just ignored by Broll
I sent two e-mails to Broll regarding problems with parking at Kollonade. Both were ignored. I publish the first one below to indicate the problems experienced: I wish to bring to your attention that I have now twice in a row experienced problems with the parking at your mall. About 3 weeks ago I paid my parking ticket, after having to wait about 10 minutes to get to the parking station due to a long queue. After payment I tried to exit through the boom but it did not open. I went back to the paying station and paid again, however when trying to exit the same story happened. A car guard then assisted me by making contact with the control room, explaining the problem to them. Eventually I managed to pass through the exit gate. The whole ordeal lasted about 20 minutes. This was on the ground floor with the go-karts above. On Saturday the 15th I had two young kids with me which I had to take to the circus commencing at 15H00. I went to the paying station at 14H25. The queue was very long, people were even standing outside the parking area between the shops. It took me about 25 minutes to pay. Once I tried to exit, the same thing happened - the boom did not open. I called the control room and they opened it. The end result of this was that we arrived about ten minutes late at the circus whilst I had two young, frustrated and screaming kids with me in the vehicle. We missed a part of the circus that we paid for and the children were very upset about this. You have one payment station at each end of your parking area that is far removed from each other. Your ticketless system is obviously working very well for you some way or the other, but have you considered whether it is working for the clientele of the mall? In case you do not know it - I will tell you - that system is a huge frustration to the public. We do not experience these type of problems at other malls that are larger than yours either in Pretoria or in Johannesburg, and that operate conventional systems. How on earth can you have only one paying station at a very busy exit? Why is there a problem every time I am trying to exit? You must start to realise that not all of us have the appetite to waste time with parking issues as are being experienced at your mall.
0 replies
5 months ago
OUTSTANDING SERVICE FROM OUTSURANCE
Two days ago I experienced amazing service from Outsurance. After lodging a call-back, Outsurance called me and finalised everything I needed in about 20 minutes! I must say this is the best service I have received from any company in many years. Very professional and efficient. Keep it up!
106 replies
19 months ago
ADT/FIDELITY NOT RESPONDING TO QUERIES, PHONES NOT WORKING
In June 2024 Fidelity - better known as ADT - rightfully debited a service fee against my account. In July they passed another debit in the same amount against my account for which they had no authority and which was not owed to them. I e-mailed Fidelity about the issue, but never received a reply. Another thing, the contact numbers that Fidelity/Adt list on their website is not working, so it is also impossible to call them. How is such a large business being operated without telephones and e-mail enquiries just ignored?
106 replies
25 months ago
Total Ninja charging incorrect prices
Visited Total Ninja in Northgate during March 2024. Upon arrival, had to go through a rather lengthy registration process where all your personal information is required. Why is this, it is a kids play area so for what reason is the personal details of the parents required? Total Ninja can certainly not guarantee the safety of one's personal info. Then when I went to pay, the lady at reception tried to overcharge me for the socks. Price listed on their website is R35 per pair, but she charged R45 per pair. When I told her the price is wrong and listed as R35 on their website, she insisted that the "system" shows R45 per pair. I refused to pay the increased amount and after a long story she decided to talk to the manager. The manager then decided that we should pay R35. I ordered two pairs of socks so Total Ninja tried to do me in with R20. Now if they overcharge each client with R10 per kid, it means they make and additional cool R1 000 to R2 000 per day per branch. Easy money. With most of the items on their cafeteria menu also overpriced, they will not see us again.
0 replies
32 months ago
John Dory's Harties - terrible!
It has been quite some time since we last visited John Dory's. Recently had lunch at their Hartbee****rt Dam branch. We eat out quite a lot, but this must rank as one of our worst experiences ever. They ran a special of two hakes and prawns, and the hakes in the photo on the billboard seemed like nice pieces. I decided that I will only have two hake pieces as it seemed to be a lot of food with the prawns included. My wife had a plate of prawns. Condiments that were brought to the table consisted of tomato sauce, vinegar and tabasco. No plate with water for the prawns. Not even a plate to put the prawn shells in. We were both served with a type of sauce, which I assume was supposed to be lemon butter sauce, but what we received was something quite different and utterly tasteless. When the food arrived I could not believe what I saw. There were two very small, as thin as cardbox, hake pieces on the plate with a bit of rice, a s**** of coleslaw the size of a bottle cap and chips. Nothing like as it was advertised. This seemed like a starter dish, although the meal was of course charged as a main meal. The prawns looked soggy and limp, although my wife stated that it did not taste too bad. The food was presented in the most unimaginitive and cheapest way possible. Both our meals were heavily overpriced for what we received, especially the hake. John Dory's is obviously trying to make as much profit as possible at the expense of customers and by misleasding marketing. The service was good, but that is the best that we can say. Upon arriving at home, I had to eat again. My advice to John Dory's: do not make the mistake of thinking that all your customers are fools. Never ever will we visit this restaurant franchise again. Worst value for money imaginable.
0 replies
38 months ago
ABSA - Not possible to reach by phone
I received a possible scam e-mail and have just tried to contact ABSA Credit Card Division, to no avail. The telephone number ABSA sends with SMS messages once one has done a transaction, being 086 0008 600, does not work. I tried numerous other numbers listed by ABSA itself on the internet, to get hold of their Card division or at least another department, without success. The numbers listed by ABSA does not work! Even those listed on their website! In the end I had to call ABSA head office on a landline at 011 350 4000, asked for Card division, and then had to enter my card number which I did. However I was informed by the electronic voice that my card number is incorrect! So I gave up, not being able to contact the largest bank in Africa telephonically. How is this possible? How can ABSA list various contact numbers that do not work? The levels of service of this bank is obviously following those of Nedbank, Capitec, Standard Bank and others - down the drain. What a disgrace for ABSA.
53 replies
38 months ago
LITTLE JUNGLE PRETORIA - NEVER AGAIN
Visited Little Jungle on 16 December 2022 with our grandkids. We arrived at 14H10, and asked them if we could get a discount on the fees as it was already after 14H00. This place normally close at 17H00. They refused and charged us the full normal fee. To our utmost surprise, the staff started closing the windows, put of lights etc,, at 14H55. When we enquired what was going on, we were informed that they close at 15H00. We were referred to a small notice on a piece of paper on the front door, stating that they will close that day at 15H00 due to it being a public holiday. Strangely enough, no word of this was mentioned to us when we arrived and enquired about the possibility of a reduced fee. We were thus charged a full fee for two kids for a period of not even 40 minutes. When I asked them why they did not inform us of all these "developments" and why they did not mention anything to us when we asked for a reduced fee, the staff just stared at us with no explanation. Well, Little Jungle will never see us again. But they will also never see all the people we have informed in the meantime about the way they operate. And we will continue to do so. They have taken our money, but they have already lost much more than that in potential and/or existing customers. A lesson to be learned by Little Jungle.
0 replies
41 months ago
Billy G's Silverstar not bad at all. Good food.
We had lunch at the Silverstar branch yesterday. Staff at reception was very helpfull and friendly. The food and service was very good. However, we arrived an hour and a half before the sitting closed and found two of the dishes' scoop up bowls emtpy (mussels and an unknown meat dish), and they were not topped up again. The noise in restaurant is not at an acceptable level.
0 replies
43 months ago
HOLLARD NO RESPONSE, AMAZINGLY INEFFICIENT
Need to obtain info from Hollard re a policy owned by a deceased. Sent them an e-mail on 8 August 2022 with all supporting documents. Received an automated reply on the same date, saying they will reply within 2 business days. No response from Hollard. Called their share-call customer service number a couple of times, just an utter waste of time. Sent another e-mail on 12 September 2022. Still no reaction. On 15 September 2022 I lodged a complaint with Hollard on their website. Apart from receiving an automated response acknowledging receipt, no further reaction at all. Called the customer service again and was kept on the line for 20 minutes without being able to speak to someone, just listening to the one product after the other that Hollard wants to offer you. Share-call - so Hollard makes money from these calls! A great incentive to keep people hanging on the line without assisting them. I have dealt with inefficient and useless companies before, but this is the worst I have ever seen. How does this company offer any service to its clients? Hollard was a very good company many years ago, but has descended to absurd levels of incomptence. Hollard's rating on Hellopeter speaks volumes and is in accordance with my experience.
665 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)