Terrible customer service and communication

After discussing my requirements, accepting a quote and setting up a mutually convenient day for an installation - nothing happened

Numerous phone calls went unanswered, whatsapp messages read but not responced too and finally sms messages. New dates and approx. times eventually confirmed telephonically . Waited and still nothing happened. When I contacted them to find out when I can expect the installation to take place, I was told they are very busy and I must be patient or I can "find someone else with pleasure"

Not great customer service and not a company I would rely on. Have used them in the past but that ship has now sailed

Very dissapointed