Shocking quality and customer service koolkicksza

Shocking service and customer care on 6 month old AF1. Earlier this month I politely sent a WhatsApp to this company to ask for assistance on a pair of AF1. The shoes are unraveling and in an attempt to get assistance, I have been sent the rudest messages of which I have proof. I’ve been accused of hiking, swimming and playing soccer in the sneakers. While I do know there is general wear and tear, but this is beyond poor quality. The owners of this business have no way of professionally dealing with customers or offering an amicable resolution. They’ve directly called me a “****py” customer. I’ve never been more appalled by such poor service. I’ve lodged a complaint with consumer SA too.