Koops MCD poor service

I took my Car In for a Cambelt service last year around May 2022. To my surprise my car had a mechanical break down and the dealership I took it to told me the Cambelt shifted from its position. This was this year in August. I called Koops to find out what happened as they did this service, the attitude was that of people who lacked accountability, and they told me I signed a clause that only covered certain killometers, and unfortunately my car had passed those Kilometres. I waited for almost two weeks as they told me they can not prioritise me , while checking for the problem and indeed the problem was the chambel which ended up affecting my engine. The manager's attitude lacked professionalism or accountability. Eventually he got back to me to say the problem was due to the water pump and had nothing to do with them. It took them a whole month to get to this diagnosis and in the process I had to call for follow ups which they did not hide irritated them.

The service was pathetic to say the least, and whenever they had no answers they would refer me to their rude manager. Eventually after a month I got a quotation for my car for R35 000 problem is it was dated incorrectly giving an incorrect story to my insurance and ofcourse inconveniencing me alot, as I had taken my car elsewhere before them so my story was not connecting. They wrote that I brought in my car in Jul which was incorrect.

I even send proof from the breakdown car but the manager rep**** with an arrogant attitude to say, who is this inconveniencing? Why would we open an incorrect job car ? Now how do I answerer such a question? If I don't work in their department.

Clearly there's problems there cause I also wanted to find out how they got to that date, my conclusion was, they were being spiteful. I then asked for my car so I can take it else where after such a long time realising there's really no hope, after giving them countless of the doubt.

In his response the manager said he would be charging me R2500 for not assembling the car together but if I want my car as it was I would have to pay R6000 this by the way is not even for repairing anything.

And I was also cylinders they had broken while trying to open the engine. So my experience . This is a big NO for me