KM
Kgaugelo M
Active since Jun 2021
9
Reviews
0
Industries
Reviews
9 reviews25 months ago
Terrible service Pg glass wonderboom
Had a terrible experience with Pg glass Wonderboom, a wrong glass was ordered for my car. Nothing was verified before I went to the store. Then I was told the glass belonged to another suv car. I had to call the store to ask for a refund with no effort from their side. That was only the begining, Rachel at their refund department was not helpful, full of attitude and submitted my documents late. Pg glass please take your customers serious. As we speak I'm still waiting.
56 replies
31 months ago
Koops MCD poor service
I took my Car In for a Cambelt service last year around May 2022. To my surprise my car had a mechanical break down and the dealership I took it to told me the Cambelt shifted from its position. This was this year in August. I called Koops to find out what happened as they did this service, the attitude was that of people who lacked accountability, and they told me I signed a clause that only covered certain killometers, and unfortunately my car had passed those Kilometres. I waited for almost two weeks as they told me they can not prioritise me , while checking for the problem and indeed the problem was the chambel which ended up affecting my engine. The manager's attitude lacked professionalism or accountability. Eventually he got back to me to say the problem was due to the water pump and had nothing to do with them. It took them a whole month to get to this diagnosis and in the process I had to call for follow ups which they did not hide irritated them. The service was pathetic to say the least, and whenever they had no answers they would refer me to their rude manager. Eventually after a month I got a quotation for my car for R35 000 problem is it was dated incorrectly giving an incorrect story to my insurance and ofcourse inconveniencing me alot, as I had taken my car elsewhere before them so my story was not connecting. They wrote that I brought in my car in Jul which was incorrect. I even send proof from the breakdown car but the manager rep**** with an arrogant attitude to say, who is this inconveniencing? Why would we open an incorrect job car ? Now how do I answerer such a question? If I don't work in their department. Clearly there's problems there cause I also wanted to find out how they got to that date, my conclusion was, they were being spiteful. I then asked for my car so I can take it else where after such a long time realising there's really no hope, after giving them countless of the doubt. In his response the manager said he would be charging me R2500 for not assembling the car together but if I want my car as it was I would have to pay R6000 this by the way is not even for repairing anything. And I was also cylinders they had broken while trying to open the engine. So my experience . This is a big NO for me
0 replies
31 months ago
It Glitch, leading to poor service
I received a refund from Tempest car hire on the 20th around 02:00 am and today is the 27th the refund is reflecting in my account but I'm told due to their faulty It services, all refunds made into Nedbank accounts have a turnaround time of 10 working days. I do understand a waiting period between banks, but it's actually very disappointing service for such a big bank . Get your It service sorted out and don't make it part of your customer's promeblem.
0 replies
31 months ago
Terrible service
I took a car at Tempest Hatfield as my car was undergoing repairs. I initially booked understand sanlam reality and my first experience as fine. Unfortunately my car took long to fix and that's when I had to extend my rental and that's when my problems started. Sanlam reality did specify a daily discount, but my amount always increased with the same vehicle up R400 per day and I was told their system determines this and there's nothing they can do . The 2 nd issue I had was my refunds, from +/-5000 deposit I was refunded -/+2000 with an explanation that the rest went to roll gates and petrol and I exceeded the given kilometers. This of course you are not given in writing to see to see your tracker kilometres. I used the car mostly for local trips to collect the kid from school and a day or two I drove to polokwane and often never even went far with the car as I am working from home and doubt I could have exceeded their daily 200 kilometres. I was charged daily for the car usage and yet when I told them there was a time when I was double charged for the 10-11 Sep 2023 the two ladies I was dealing with Yolanda is the one I remember from Hatfield was particularly very rude. I'm looking at my statement and it's not adding up. The recent transaction I made as I was paying with a debit card was R6801 deposit with two separate payments R500 and R388 yet my refund came back as R4990.79 this was after I explained that previously I paid for the 10-11 Sep . The lady's response was rude and said they also need to made money and dismissed anything I had to say. Kindly get me a professional person from the branch who is clients orientated who can reconcile my account and make all this deductions make sense . Thank you Other than that the gentlemen where really friendly.
393 replies
59 months ago
Spar Clubview
Try buying food after 6 at this particular spar is a nightmare. The staff around the food section is very rude and would often snap at anyone trying to get food at that time. Spar needs to have a solid plan how you plan to feed your staff while the rest of us pay for your services cause I have a feeling that's the only time they're allowed to pay for their food as well. So they hide this means and attitude change when you touch the plates on special. One lady even refused to serve us saying she was told she can only start dishing up around 7. Please start controlling that department as your loosing customers cause of it. I knock off late and that's the only time I do my shopping but I'm personally not prepared to deal with rude ladies while I had my rough day at work
0 replies
59 months ago
Rental cars
Please beware of this website as they're scamers My husband and I booked a car through them going on holiday. We paid well in advance and when we contacted the car dealership Eurocars to collect our car, we were in for a big surprise. We were told that the driver's license must match the card holders details. This was news for us as the website never mentioned any of this. Worst part is when we tried to edit our info the system wouldn't alow us and the dealership was not at all helpful. We had to make alternatives and forfeited our full rental amount for 5 days. They just told us that this is an aboard company and there's no one who could assist.
0 replies
59 months ago
Tanamera Lodge resists
My fiance and I went to this lodge for my birthday. We were assisted by Phillip who sounded understanding initially then he went on leave then Ian assisted. We were told by Ian there was no space for the Friday and had to get book in the neibouring lodge as we had booked in another lodge and our last day was Thursday. From our interaction Ian was very cold and mean. At some point we actually had a confrontation about his attitudes little did i know it was the beginning. We were driven from the neibouring lodge to Tanamera where we were greeted by a very unfriendly Ian who attached us and told us why we came early as they were still cleaning. I tried to explain that we didn't have transport as we depended on the neighboring lodges lift as we came with a shuttle which would only collect us later when going back home. He didn't stop. He went on and on and even told us were welcome to get our refund if we were not happy. Mind you by that time were in the middle of no where and without transport . Birthday Weekend was ruined. Philip came abd joined him in being rude and altough later on he tried warming up to us it was too late. I wrote a review and realised that it was deleted. Ian is a resist old white man who is very mean. I read his previous reviews they're horrible and I could relate.
0 replies
59 months ago
Vodacom
I have been a loyal customer of vodacom for the past 15 years or more. Im on contract and have two sim cards with them one being a rooter. I'm due for an upgrade and I actually called vodacom telling them the phone I wanted to upgrade to, I was answered by a very rude consultant who told me that due to my credit score I can only upgrade to 36 months and not 24 months package. And that this was due to my credit score. I explained that I had always paid on time to which she replied it didn't matter. Another thing is that I have realised that when you take advance airtime with Vodacom, this gets included in your bill month end even though you still pay for it afterwards. That is pure dishonesty and stealing from your customers. U have lost a loyal customer.
106 replies
59 months ago
News Cafe Jean Ave Centurion
I am appaulled by the terrible service we received today white at News cafe centurion (Jean ave) . I went there on Sunday with my husband for drinks and I asked them to switch on our heater as it was cold . The manager told us they had no gas without offering us alternatives. Later on we asked them to close the sliding door behind us but 15 min later without any response, my partner tried closing it himself but he failed dismally. While all along the manager was looking at us struggle but decided to look away. The staff was way louder than the rest of us . Clearly the place is poorly managed. Our waiter was lovely though and engaged wonderfully with us. The music was rather dull for a News cafe. And we were only 5 for a News cafe business, Unless the owner Is planning to close his doors soon I suggest he does some serious market research and address his manager who has a very bad attitude. I tried writhing a review on Google but was not able to see my review
0 replies
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1 Star
9 (100%)