TL
Tanamera Lodge
Unclaimed Business
TL
Tanamera Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Kgaugelo M
1 reviews | Active since Jan 2020
13 Jun 2021, 21:36
Tanamera Lodge resists
My fiance and I went to this lodge for my birthday. We were assisted by Phillip who sounded understanding initially then he went on leave then Ian assisted. We were told by Ian there was no space for the Friday and had to get book in the neibouring lodge as we had booked in another lodge and our last day was Thursday. From our interaction Ian was very cold and mean. At some point we actually had a confrontation about his attitudes little did i know it was the beginning. We were driven from the neibouring lodge to Tanamera where we were greeted by a very unfriendly Ian who attached us and told us why we came early as they were still cleaning. I tried to explain that we didn't have transport as we depended on the neighboring lodges lift as we came with a shuttle which would only collect us later when going back home. He didn't stop. He went on and on and even told us were welcome to get our refund if we were not happy. Mind you by that time were in the middle of no where and without transport . Birthday Weekend was ruined. Philip came abd joined him in being rude and altough later on he tried warming up to us it was too late. I wrote a review and realised that it was deleted. Ian is a resist old white man who is very mean. I read his previous reviews they're horrible and I could relate.
Helpful (0)
|Replies (0)KM
Kgaugelo M
1 reviews | Active since Jan 2020
13 Jun 2021, 21:36
Tanamera Lodge resists
My fiance and I went to this lodge for my birthday. We were assisted by Phillip who sounded understanding initially then he went on leave then Ian assisted. We were told by Ian there was no space for the Friday and had to get book in the neibouring lodge as we had booked in another lodge and our last day was Thursday. From our interaction Ian was very cold and mean. At some point we actually had a confrontation about his attitudes little did i know it was the beginning. We were driven from the neibouring lodge to Tanamera where we were greeted by a very unfriendly Ian who attached us and told us why we came early as they were still cleaning. I tried to explain that we didn't have transport as we depended on the neighboring lodges lift as we came with a shuttle which would only collect us later when going back home. He didn't stop. He went on and on and even told us were welcome to get our refund if we were not happy. Mind you by that time were in the middle of no where and without transport . Birthday Weekend was ruined. Philip came abd joined him in being rude and altough later on he tried warming up to us it was too late. I wrote a review and realised that it was deleted. Ian is a resist old white man who is very mean. I read his previous reviews they're horrible and I could relate.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Dec 2020, 19:27
Tanamera management rude behaviour
Dissapointed and felt let down. Went to this lodge for my birthday and found two rude managers Ian and Phill. The tone we were addressed with was rude. Having to have travelled all the way from Pta we didnt have a car of our own and got there before check in tym and we had no problem waiting but we were told we could get a refund If we had issues with the lodges policies and throughout our visit the reception was very cold and rude. We waited outside for a good 30 min without knowing what to do after a great commotion of being welcomed by being reprimanded like kids . We were stranded cause our transport was only coming on Monday and had to choice.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Dec 2020, 19:27
Tanamera management rude behaviour
Dissapointed and felt let down. Went to this lodge for my birthday and found two rude managers Ian and Phill. The tone we were addressed with was rude. Having to have travelled all the way from Pta we didnt have a car of our own and got there before check in tym and we had no problem waiting but we were told we could get a refund If we had issues with the lodges policies and throughout our visit the reception was very cold and rude. We waited outside for a good 30 min without knowing what to do after a great commotion of being welcomed by being reprimanded like kids . We were stranded cause our transport was only coming on Monday and had to choice.
0
Replies (0)