Tanamera Lodge resists

My fiance and I went to this lodge for my birthday. We were assisted by Phillip who sounded understanding initially then he went on leave then Ian assisted. We were told by Ian there was no space for the Friday and had to get book in the neibouring lodge as we had booked in another lodge and our last day was Thursday. From our interaction Ian was very cold and mean. At some point we actually had a confrontation about his attitudes little did i know it was the beginning. We were driven from the neibouring lodge to Tanamera where we were greeted by a very unfriendly Ian who attached us and told us why we came early as they were still cleaning. I tried to explain that we didn't have transport as we depended on the neighboring lodges lift as we came with a shuttle which would only collect us later when going back home. He didn't stop. He went on and on and even told us were welcome to get our refund if we were not happy. Mind you by that time were in the middle of no where and without transport . Birthday Weekend was ruined. Philip came abd joined him in being rude and altough later on he tried warming up to us it was too late. I wrote a review and realised that it was deleted. Ian is a resist old white man who is very mean. I read his previous reviews they're horrible and I could relate.