Poor Customer Service

On October 10 2019 I received an email from Pretor Managing Agents for my Unit at 41 Glenwood Estate. They were requesting owners to notify them of any roof leaks that may have arose from the heavy rains. At the time I had a student tenant whom I forwarded email from Pretor and asked her to let me know if there was a problem that had come about due to rains. In January when she returned from Christmas break she notified me of dampness in her room wall close to her bed meaning and a crack that had moved from outside to inside. I asked her for pictures which I then forwarded to Pretor Managing Agents. They said they would get back to me but I should also mention it during the Annual Meeting in February which I did.

After several follow up the whole year there was no action. I took the liberty to repair the crack so that my tenant would not complain that her bed and things had been damaged as a result of these leaks/cracks. I have been following up with Pretor who then referred me to the broker where I had to explain the whole story again. Broker requested for pictures which I had initially sent to Pretor and I sent them. None was sent to the unit to come for an inspection despite me telling them an not a technical expert therefore someone who is an expert must come for an inspection and advise. Instead they are now rejecting my claim for the internal work I had done citing that the policy damps on walls is maintenance and is not covered by insurance. I mentioned the cracks and asked what of the cracks, what does it mean, it is rainy season again and I deeply concerned.