Bad feedback from contractor

Integrisure contracted them to come and look at my fridge that does not get cold. They came out 3 times to try and fix the fridge but could not get it right. They then logged a claim with Integrisure. I have been trying to get info from Kurt from K&R on several occasions. When I do eventually get hold of him, he keeps on telling me that he will come back to me but with NO response. fridge is still not fixed since middle of November 2023.