Krazi Door / Doors Galore Ongoing Poor Service

Further to the previous reviews about Krazi Door / Doors Galore. The garage door that was installed started to sag. At first the company representatives dispute this, but after I sent them pictures (i.e. nobody has ever been out to the site. This was the reply from the Branch Manager in Cape Town:

Hi Mr Kotze, My apologies for the delay. The bottom panel should have been fitted with a tensioning system on the inside to prevent it from sagging. This is a std application for all aluminium & glass doors. However, the system was not sent with the door. The factory is currently busy manufacturing a new one which they will send to me once finished. I have followed up now again to find out how far it is and will advise soonest. Rgds, 

 | Wynand Jacobs | Cape Town Branch Manager

The door was installed on 0 November 2021. The above email from the branch manager was sent on the 2nd of March 2022 (after several follow-ups). Today, on the 9th of March 2022 I still have no further feedback and sit with a defective door and installation.