Worst restuatants experience

We had the worst experience at Kream Restaurant Brooklyn last week. My husband booked for our anniversary and informed them it's our anniversary but not the usually Kream behavior when celebrating something special. After an hour of being there our drinks order were not even taken yet. We were just served water and had to wait 45minutes for the manager to come before we could order food. By the time he finally came to our table we were so fed up we ended up leaving and rather went somewhere we could get some customer service. Definitely not the service we always got at Kream. Not sure if they under new management but they definitely dropped their standards. We get way better service at Spur these days