KR
Kream Restaurant
Unclaimed Business
KR
Kream Restaurant
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
3|10 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Kream Restaurant
Kream Restaurant has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Kream Restaurant across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEW
Elaine W
1 reviews | Active since Jan 2020
13 Jan 2026, 16:27
Birthday Food Poisoning
Booked for date night special yesterday (12 Jan 2026) as it was my birthday and my fiance and I both ended up at Olivedale hospital early hours of this morning (13 Jan 2026) due to food poisoning. We are absolutely in shock at how this can happen in what appeared to be a fine dining establishment. My fiance was put on a drip and kept for over 4 hours. If this was my restaurant I would take a serious look at how my kitchen is being run, because this is unacceptable.
Helpful (0)
|Replies (0)EW
Elaine W
1 reviews | Active since Jan 2020
13 Jan 2026, 16:27
Birthday Food Poisoning
Booked for date night special yesterday (12 Jan 2026) as it was my birthday and my fiance and I both ended up at Olivedale hospital early hours of this morning (13 Jan 2026) due to food poisoning. We are absolutely in shock at how this can happen in what appeared to be a fine dining establishment. My fiance was put on a drip and kept for over 4 hours. If this was my restaurant I would take a serious look at how my kitchen is being run, because this is unacceptable.
0
Replies (0)EW
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RB
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Tshenolo S
1 reviews | Active since Jan 2020
17 Sept 2025, 22:29
Launch Event Ended in Humiliation at Kream Mall of Africa: Unprofessional and Disappointing Service
Review for Kream – Mall of Africa On Saturday, 13 September, we booked a section at Kream, Mall of Africa, to celebrate both a birthday and a magazine launch. While dinner started late, our waiter (who was actually excellent) did his best and gave us an apology. Unfortunately, what followed completely ruined what was meant to be a special night. One of the staff members at Kream displayed shockingly unprofessional and disrespectful behavior. When a situation arose after one of our guests mistakenly brought in alcohol, this staff member handled it with rudeness and inappropriate language in front of other diners. Matters became worse when one of our colleagues misplaced his jacket. Instead of handling the situation calmly and respectfully, this staff member undermined and insulted our colleague by saying he could “buy him another one” and even demanded he take his jacket off, as though speaking to a child. The worst part is that this happened publicly, in front of other customers, which was humiliating and completely unnecessary. We requested his name, but the staff refused to give it to us, and when we asked for the manager, no one took responsibility or accountability. The entire matter was brushed aside as if it didn’t matter that our evening was ruined and our Birthday Magazine launch with clients was an embarrassment. What should have been a celebratory night ended in embarrassment and frustration. No effort was made to recover the experience – not even a simple “Happy Birthday” or a complimentary gesture like cake or ice cream for the host. Our client and guests left disgusted and unhappy with both the service and the way we were treated. We paid the bill in full, even though the service we received did not deserve our money. The event was destroyed by the reckless actions and disrespect of one staff member and the lack of accountability from management. As a result, we are demanding a formal apology from the employee involved and compensation for the inconvenience and distress caused. If Kream values its customers, it should not allow such behavior to go unaddressed. Until this is rectified, we cannot recommend Kream Mall of Africa and will be sharing this experience with our wider network, including members of the media & through our magazine.
Helpful (0)
|Replies (0)TS
Tshenolo S
1 reviews | Active since Jan 2020
17 Sept 2025, 22:29
Launch Event Ended in Humiliation at Kream Mall of Africa: Unprofessional and Disappointing Service
Review for Kream – Mall of Africa On Saturday, 13 September, we booked a section at Kream, Mall of Africa, to celebrate both a birthday and a magazine launch. While dinner started late, our waiter (who was actually excellent) did his best and gave us an apology. Unfortunately, what followed completely ruined what was meant to be a special night. One of the staff members at Kream displayed shockingly unprofessional and disrespectful behavior. When a situation arose after one of our guests mistakenly brought in alcohol, this staff member handled it with rudeness and inappropriate language in front of other diners. Matters became worse when one of our colleagues misplaced his jacket. Instead of handling the situation calmly and respectfully, this staff member undermined and insulted our colleague by saying he could “buy him another one” and even demanded he take his jacket off, as though speaking to a child. The worst part is that this happened publicly, in front of other customers, which was humiliating and completely unnecessary. We requested his name, but the staff refused to give it to us, and when we asked for the manager, no one took responsibility or accountability. The entire matter was brushed aside as if it didn’t matter that our evening was ruined and our Birthday Magazine launch with clients was an embarrassment. What should have been a celebratory night ended in embarrassment and frustration. No effort was made to recover the experience – not even a simple “Happy Birthday” or a complimentary gesture like cake or ice cream for the host. Our client and guests left disgusted and unhappy with both the service and the way we were treated. We paid the bill in full, even though the service we received did not deserve our money. The event was destroyed by the reckless actions and disrespect of one staff member and the lack of accountability from management. As a result, we are demanding a formal apology from the employee involved and compensation for the inconvenience and distress caused. If Kream values its customers, it should not allow such behavior to go unaddressed. Until this is rectified, we cannot recommend Kream Mall of Africa and will be sharing this experience with our wider network, including members of the media & through our magazine.
0
Replies (0)SD
Selco D
1 reviews | Active since Jan 2020
15 Sept 2025, 07:50
Good day Tufan My name is Selco Goodman, Kream Mall of Africa assisted me on the 29/08/2025 with a function in the private room. The reservation was for 23 guests of which one guest was an 8 year old. I selected Set menu option 1. the 8 year old did not
Disappointed/overcharged, no refund received, no further communication after several follow ups
Helpful (0)
|Replies (0)SD
Selco D
1 reviews | Active since Jan 2020
15 Sept 2025, 07:50
Good day Tufan My name is Selco Goodman, Kream Mall of Africa assisted me on the 29/08/2025 with a function in the private room. The reservation was for 23 guests of which one guest was an 8 year old. I selected Set menu option 1. the 8 year old did not
Disappointed/overcharged, no refund received, no further communication after several follow ups
0
Replies (0)NA
Nicolle A
1 reviews | Active since Jan 2020
27 Jul 2025, 07:40
Extremely Disappointed with Kream Montecasino’s Lack of Response
I’ve been trying to book a table for a group of 40 people at Kream Montecasino and the experience has been nothing short of disappointing. I’ve sent multiple emails and made several phone calls over the past few days, but no one has bothered to respond or provide any feedback. For a restaurant of this calibre, I expected at least a basic level of customer service. It’s extremely frustrating and unprofessional, especially when trying to plan a large group booking. Definitely not the service I anticipated from such a highly rated establishment.
Helpful (0)
|Replies (0)NA
Nicolle A
1 reviews | Active since Jan 2020
27 Jul 2025, 07:40
Extremely Disappointed with Kream Montecasino’s Lack of Response
I’ve been trying to book a table for a group of 40 people at Kream Montecasino and the experience has been nothing short of disappointing. I’ve sent multiple emails and made several phone calls over the past few days, but no one has bothered to respond or provide any feedback. For a restaurant of this calibre, I expected at least a basic level of customer service. It’s extremely frustrating and unprofessional, especially when trying to plan a large group booking. Definitely not the service I anticipated from such a highly rated establishment.
0
Replies (0)AM
AlIsasha M
1 reviews | Active since Jan 2020
17 Jul 2025, 14:53
10 STAR SERVICE
If I could rate it 10 stars, i would. Exceptional service, great food. David was the best. WOW WOW WOW.
Helpful (0)
|Replies (0)AM
AlIsasha M
1 reviews | Active since Jan 2020
17 Jul 2025, 14:53
10 STAR SERVICE
If I could rate it 10 stars, i would. Exceptional service, great food. David was the best. WOW WOW WOW.
0
Replies (0)