KK
Kreepy Krauly
Claimed Business
KK
Kreepy Krauly
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Construction & Hardware
1h 39mReply Time
-100 NPSUnlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 1 hour 39 min
TrustIndex
0
Ranking
#3
in Construction & Hardware
Avg Reply
1h 39m
NPS Score
-100
Recommended: Unlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 1 hour 39 min
Review Distribution
1.1|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(12.5%)
1(87.5%)
5(0%)
4(0%)
3(0%)
2(12.5%)
1(87.5%)
Frequently Asked Questions About Kreepy Krauly
Kreepy Krauly has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 13% of negative reviews, typically within 1 hour 39 min. Hellopeter has tracked Kreepy Krauly across 172 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Nita S
1 reviews | Active since Jan 2020
15 Feb 2026, 06:12
Kreepy Krauly Hug bug pro DO NOT BUY
Hug bug pro What a useless piil.cleaner. I had the Zodiac MX 8 for 8 yrs and it was a dream machine unfortunately it eventually wore out . On recommendation I purchased the hug bug as the MX 8 is no longer available and what a disappointment. I have setup and changed things possibly 10 times and the cleaner does NOT clean properly . I have left it on for 8hrs and it still misses several areas in my pool and constantly "pops wheelies" , really disappointed in this inferior pool cleaner. What a waste of money and time. Would NEVER recommend it .
Helpful (0)
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Nita S
1 reviews | Active since Jan 2020
15 Feb 2026, 06:12
Kreepy Krauly Hug bug pro DO NOT BUY
Hug bug pro What a useless piil.cleaner. I had the Zodiac MX 8 for 8 yrs and it was a dream machine unfortunately it eventually wore out . On recommendation I purchased the hug bug as the MX 8 is no longer available and what a disappointment. I have setup and changed things possibly 10 times and the cleaner does NOT clean properly . I have left it on for 8hrs and it still misses several areas in my pool and constantly "pops wheelies" , really disappointed in this inferior pool cleaner. What a waste of money and time. Would NEVER recommend it .
0
Replies (0)FK
Florence K
1 reviews | Active since Jan 2020
18 Dec 2025, 09:44
Unhappy client
I bought a kreepy krauly bullshark auto pool cleaner from checkers. On arrival at the house and fitting it it did not work as expected. Unfortunately the box got rained on and got destroyed. We have the receipts and never used it. We took it back to the shop and they advised us that the shop will only refund us if we contact kreepy krauly and they sshould sent someone to test it and confirm that it is not working. We did that and someone was assigned to our case by the company. He came and did his assessments. He agreed that their kreepy krauly could not work on our pool because of its mechanism that is different from other pool cleaners and admitted that other brands of pool cleaners were working fine with our pool because they used a different mechanism. We asked therefore if we could have it writting as asked by the retailer that they will only refund us after kreepy krauly gave the go ahead. Now when i do a follow up as to whats they way forward i get no responses and my messages go unanswered. We have a new pool cleaner that we not going to use and still under warranty and will not work with our pool and all we want is a refund so we can buy another brand that works well with our pool.
Helpful (0)
|Replies (0)FK
Florence K
1 reviews | Active since Jan 2020
18 Dec 2025, 09:44
Unhappy client
I bought a kreepy krauly bullshark auto pool cleaner from checkers. On arrival at the house and fitting it it did not work as expected. Unfortunately the box got rained on and got destroyed. We have the receipts and never used it. We took it back to the shop and they advised us that the shop will only refund us if we contact kreepy krauly and they sshould sent someone to test it and confirm that it is not working. We did that and someone was assigned to our case by the company. He came and did his assessments. He agreed that their kreepy krauly could not work on our pool because of its mechanism that is different from other pool cleaners and admitted that other brands of pool cleaners were working fine with our pool because they used a different mechanism. We asked therefore if we could have it writting as asked by the retailer that they will only refund us after kreepy krauly gave the go ahead. Now when i do a follow up as to whats they way forward i get no responses and my messages go unanswered. We have a new pool cleaner that we not going to use and still under warranty and will not work with our pool and all we want is a refund so we can buy another brand that works well with our pool.
0
Replies (0)JS
EB
Esme B
1 reviews | Active since Jan 2020
7 Nov 2025, 12:57
HUGBUG Pro - buy for one year then throw away -dont spend more money... its a waste. *******!
Always bought kreepy Krauly products but no longer. My latest was the hug bug pro. Was great for one year and then the problems started. Works for a month or 2 and then it needs more attention. 2 sets of tracks later and tune up kits etc and I even bought new kreepy krauly hoses... at prices that will make you vomit.... but nothing gets it going. Loaned a friends other brand. No problem, worked straight away. So if you buy this, know its for a year or 1 1/2 years at most and then DONT spend any more money on the dam thing, Throw it out... 'Ive moved to another brand! Im done with Kreep Krauky.
Helpful (0)
|Replies (0)EB
Esme B
1 reviews | Active since Jan 2020
7 Nov 2025, 12:57
HUGBUG Pro - buy for one year then throw away -dont spend more money... its a waste. *******!
Always bought kreepy Krauly products but no longer. My latest was the hug bug pro. Was great for one year and then the problems started. Works for a month or 2 and then it needs more attention. 2 sets of tracks later and tune up kits etc and I even bought new kreepy krauly hoses... at prices that will make you vomit.... but nothing gets it going. Loaned a friends other brand. No problem, worked straight away. So if you buy this, know its for a year or 1 1/2 years at most and then DONT spend any more money on the dam thing, Throw it out... 'Ive moved to another brand! Im done with Kreep Krauky.
0
Replies (0)JS
Jannie S
1 reviews | Active since Jan 2020
14 Oct 2025, 10:28
Lost a faithfull customer
What a pathetic Company regarding aftersales service. Did not even bother to reply to recent emails sent. My list of previous / current products : 1. Hug Bug 2. BULL SHARK PRO 3. DOMINATOR® PRO 4. KREEPY KRAULY® PRO x 2 units ( works for 2 years each and then caput ) 5. CLEAN & CLEAR® filter 6. ICHLOR® SALT CHLORINE GENERATOR 7. INTELLICHLOR® CHLORINE GENERATOR And this is list since 2004. I could be described as a faithful supporter. But it ends today. SHAME ON YOU
Helpful (0)
|Replies (0)JS
Jannie S
1 reviews | Active since Jan 2020
14 Oct 2025, 10:28
Lost a faithfull customer
What a pathetic Company regarding aftersales service. Did not even bother to reply to recent emails sent. My list of previous / current products : 1. Hug Bug 2. BULL SHARK PRO 3. DOMINATOR® PRO 4. KREEPY KRAULY® PRO x 2 units ( works for 2 years each and then caput ) 5. CLEAN & CLEAR® filter 6. ICHLOR® SALT CHLORINE GENERATOR 7. INTELLICHLOR® CHLORINE GENERATOR And this is list since 2004. I could be described as a faithful supporter. But it ends today. SHAME ON YOU
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 10:14
Impossible to get hold of
I cannot believe the level of non-service I have received from Fourwater / Kreepy Krauly. I have reached out now on multiple occasions directly via email, and on their webpage form to enquire about the Dominator Pro and the Hug Bug Pro, but all my attempts are being ignored. How can I buy your product if you cannot even acknowledge my existence? I am utterly shocked that you are still in business if this is the way you treat a potential customer. If the PRE-SALES service is like this, I can only imagine what the AFTER-SALES service looks like.... No thanks!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Oct 2025, 10:14
Impossible to get hold of
I cannot believe the level of non-service I have received from Fourwater / Kreepy Krauly. I have reached out now on multiple occasions directly via email, and on their webpage form to enquire about the Dominator Pro and the Hug Bug Pro, but all my attempts are being ignored. How can I buy your product if you cannot even acknowledge my existence? I am utterly shocked that you are still in business if this is the way you treat a potential customer. If the PRE-SALES service is like this, I can only imagine what the AFTER-SALES service looks like.... No thanks!
0
Replies (0)WC
William C
1 reviews | Active since Jan 2020
23 Aug 2025, 13:32
Dominator keepy krauly pool cleaner
The Keeept Krauly Dominator works well fir a year then the wheels don't swivel and it stays in one place all the time. Gear lock. Despite taking back to The Pool Shop and they say nothing wrong during warranty. Paid for two gear charges. Keeps doing this and no solution, keep to the old style pool cleaners cheaper and less frustrating
Helpful (0)
|Replies (0)WC
William C
1 reviews | Active since Jan 2020
23 Aug 2025, 13:32
Dominator keepy krauly pool cleaner
The Keeept Krauly Dominator works well fir a year then the wheels don't swivel and it stays in one place all the time. Gear lock. Despite taking back to The Pool Shop and they say nothing wrong during warranty. Paid for two gear charges. Keeps doing this and no solution, keep to the old style pool cleaners cheaper and less frustrating
0
Replies (0)GW