Kristal Carpets
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Kristal Carpets
Kristal Carpets has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Kristal Carpets across 52 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
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MT
Marcia T
1 reviews | Active since Jan 2020
30 Aug 2024, 11:35
Kristal Carpets deserves a minus 10 , but alas- after almost an entire month, I am still praying for my refund.
After much back and forth with this ''business'', their admin hygiene is so messy that they have no clue on how to follow up on carpets return to do a credit refund. As per my previous post, communication is still lacking. They refunded one of the two purchased and it is now a constant fight for my credit on the last one owing to me. R2266.00 is an amount that they are not willing to honor? I WILL NEVER EVER DEAL with these companies starting a business in a new country and then messing people around who were honest and upfront with the purchase, but when incorrect goods are sent, they will not assist with the processing of refunding. They were quick on the ball with delivery, even quicker to collect, but once they have their goods back, or should i say it is still mine, but is now back in their hands, they do not want to refund you monies owing.
Helpful (0)
|Replies (0)MT
Marcia T
1 reviews | Active since Jan 2020
30 Aug 2024, 11:35
Kristal Carpets deserves a minus 10 , but alas- after almost an entire month, I am still praying for my refund.
After much back and forth with this ''business'', their admin hygiene is so messy that they have no clue on how to follow up on carpets return to do a credit refund. As per my previous post, communication is still lacking. They refunded one of the two purchased and it is now a constant fight for my credit on the last one owing to me. R2266.00 is an amount that they are not willing to honor? I WILL NEVER EVER DEAL with these companies starting a business in a new country and then messing people around who were honest and upfront with the purchase, but when incorrect goods are sent, they will not assist with the processing of refunding. They were quick on the ball with delivery, even quicker to collect, but once they have their goods back, or should i say it is still mine, but is now back in their hands, they do not want to refund you monies owing.
0
Replies (0)MT
Marcia T
1 reviews | Active since Jan 2020
22 Aug 2024, 14:59
Be Warned of this Company!!
I purchased 2 x Carpets with Kristal Carpets online. I had tried for days to get hold of them and finally someone answered the Whatsapp Profile. They apologized for having all the incorrect details on their website and Instagram Profiles. ( It has to date still not been updated) Needless to say, I was able to return the Carpets with their assistance, and now they have gone quiet on me. They are once again not answering any messages on Whatsapp. They now have the carpets which I returned because they sent the incorrect colours and selection i made, I have paid them R6000,00. BE WARNED!! They are shady and sell inferior quality carpets as well. I reside in Cape Town and they are based in Johannesburg.
Helpful (0)
|Replies (0)MT
Marcia T
1 reviews | Active since Jan 2020
22 Aug 2024, 14:59
Be Warned of this Company!!
I purchased 2 x Carpets with Kristal Carpets online. I had tried for days to get hold of them and finally someone answered the Whatsapp Profile. They apologized for having all the incorrect details on their website and Instagram Profiles. ( It has to date still not been updated) Needless to say, I was able to return the Carpets with their assistance, and now they have gone quiet on me. They are once again not answering any messages on Whatsapp. They now have the carpets which I returned because they sent the incorrect colours and selection i made, I have paid them R6000,00. BE WARNED!! They are shady and sell inferior quality carpets as well. I reside in Cape Town and they are based in Johannesburg.
0
Replies (0)LC
Lulu C
1 reviews | Active since Jan 2020
5 Aug 2024, 17:17
Ignoring my emails about return
I have been trying to get hold of these people since Thursday last week about a return,they do not respond to my emails,their phone number is in voicemail but I can’t leave a message because the mailbox is full. I’m so frustrated and angry about this. I was going to write a good review about the previous order,I won’t do that until they respond to my email. They keep sending me emails about their rugs but they are not responding to emails just because I’m returning something all they want is for us to buy and ignore us when we have issues? That’s ***** I’m beginning not to trust them. Becarful .
Helpful (0)
|Replies (0)LC
Lulu C
1 reviews | Active since Jan 2020
5 Aug 2024, 17:17
Ignoring my emails about return
I have been trying to get hold of these people since Thursday last week about a return,they do not respond to my emails,their phone number is in voicemail but I can’t leave a message because the mailbox is full. I’m so frustrated and angry about this. I was going to write a good review about the previous order,I won’t do that until they respond to my email. They keep sending me emails about their rugs but they are not responding to emails just because I’m returning something all they want is for us to buy and ignore us when we have issues? That’s ***** I’m beginning not to trust them. Becarful .
0
Replies (0)SL
KL
Kgahliso L
1 reviews | Active since Jan 2020
16 Apr 2024, 10:49
Royal post grey rug
I love it perfect fit in my bedroom, the colour, the texture Ohhh I'm out of words. Thank you Kristal
Helpful (0)
|Replies (0)KL
Kgahliso L
1 reviews | Active since Jan 2020
16 Apr 2024, 10:49
Royal post grey rug
I love it perfect fit in my bedroom, the colour, the texture Ohhh I'm out of words. Thank you Kristal
0
Replies (0)