SN
Stretch N
Active since May 2021
8
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Reviews
8 reviews3 weeks ago
Amazing Experience, Highly Recommended!
I was skeptical given the ****mers out there, but you won't go wrong with Kristal. Fantastic service: excellent communication, quick delivery ahead of scheduled date. Beautiful rug, better than the picture at a very competitive price. I will definitely order again. Thank you for the awesome service. Best regards, Jyothi Naidoo
0 replies
2 months ago
Empty Promise, Poor Service, Shoddy Treatment of Another Senior Client
Lee-Ann Mattheys, Consultant, Century City, promised me the preferential rate for a FD would be uploaded within 2 business days (investment done on 31 March). Based on her explanation that the system will not allow her to change the default rate and her promise that I would get a preferential rate, I completed and signed the paperwork. My instruction was clear - the interest is to be paid out monthly for living expenses. It's day 10, I'm still waiting. The first excuse was the long weekend, she will follow-up and give me feedback on Tuesday (6th). Didn't happen until I called back. Now, the wheels have fallen off, Lee-Ann/FNB are shifting the goal posts. At 09:11am today, the Head of Investments was checking why the interest rate was not uploaded. Lee-Ann then called about 2hrs later and her story is that the rate she mentioned is only for annual interest to be paid out upon maturity of the FD. THIS IS UNACCEPTABLE, and not what was promised when the investment was being made. I've asked for her Team Leader or the Branch Manager to call me, I'm still waiting. Sorry FNB, don't promise what you cannot deliver. I want to disinvest my FD and take it to your competitor, and I WILL NOT pay any penalty. Looking at the reviews here, shoddy treatment of your long-standing, senior clients and a don't care attitude towards us seems to be the norm and not an exception. Whoever is going to respond, call me with the approved agreed rate promised or close the investment and pay out my funds today. Mrs J. Naidoo
1 reply
9 months ago
Poor Service FNB
My experience with FNB Mossel Bay ,Langeberg Mall has reference. I visited the ATM section of the aforementioned branch to deposit cash . I keyed in all the relevant details ,placed the funds in the machine and pressed continue. The machine was counting the funds ,when it then said it was cancelling the transaction for some or other reason. It gave me a printout. Armed with this I went into the branch and explained what had just happened. I was informed that the machine will only be balanced tomorrow morning. I was asked to complete a Form that will be sent to HQ for them to review and my funds will be transferred to my bank account in 3/4 working days. Is this the standard operating process from FNB? Funds were deposited into the account for a reason. Does it take that long to sort out a query of this kind? Does the branch manager not have the authority to address this matter locally? There was no contact details provided to address this matter should it not be finalised, which means driving to the bank again, taking a number and waiting. It costs more to deposit at the cashier hence the ATM is used. This is really frustrating to the customer and a sorry does not do it. Sorry FNB, why have a branch, the only one at that in Mossel Bay,if you going to afford such shoddy service,with them purporting not to have any authority to deaI with this matter locally. I received an sms with a reference number but it does not indicate its from FNB,there is no LOGO in the message indicating its from FNB.
1 reply
21 months ago
Horrible service FNB
My fixed deposit was maturing and I needed assistance with how to manage it going forward. I received an email in this regards from FNB but it did not give me the option to add to it. I went into the FNB branch in Mossel Bay, only to be told that I must do this via my app. No guidance was offered to show me how to navigate the app. There was no sense of the person even being remotely interested in helping. I left the branch with a very disappointed feeling. After banking with them for more that 30 years to receive service of this kind was astounding. I tried the app,it did not work. The call center and the series of options was a nightmare but thankfully there was light at the end of the tunnel. A kind gentleman named Rodney was able to assist me and finally perform the task on my behalf as the option to add was not available to me. FNB training your consultants is a must at interpersonal skills,communication skills,mutual respect and dignity. Teach them to know their products. Teach them to learn to speak English properly especially at branch level and client facing.
1 reply
47 months ago
Sounds like a Scam
This smells like a scam. We applied on 12 May for a letter of good standing and were told 15 working days, but expect some delays. We accepted this. It's now 02/08, and no feedback received. Emails and calls are going unanswered. We paid R1900 upfront and at first, Norman Swanepoel was very responsive. The silence is deafening on Norman Swanepoel and Ubuntu's side. Definitely think we have been scammed.
1 reply
51 months ago
Outsurance Shoddy service
Our BnB suffered storm damage. This was reported to Outsurance as we hold a business policy with them. The accessor came out and handed in a shoddy report only covering half the damage. The root cause was not investigated as he did not know what to look for. The claims department just want to finalize the claim and are pushing for us to accept a ridiculous payment. Again the root cause has not been established so how do we paint and experience the same problem again. Karl Fourie stated that he will speak to the accessor and get back to us. We are loosing business in these trying times but Outsurance doesn't care. They quick to take your funds but drag their feet to honor their obligations. I am busy getting other quotes and will cancel my policy with them. Don't go with Outsurance, they don't care.
3 replies
58 months ago
Horrible service -OLD MUTUAL
Re: 12709511 - Naidoo S - Old Mutual Enquiry --HV21963852-- I was and still have been experiencing the most unprofessional service from both Old Mutual branches at Mossel Bay. I interacted with a lady named Kayla Levendal at Mossel Bay mall with a view to cashing in my retirement annuity. I pointed out that the telephone number on their website was incorrect,she just shrugged her shoulders.I asked her if I should rather refer this to her CEO ,she made mention that I could do whatever I wanted its not her job to ensure that it was correct. I was referred to Johan Strauss at the Marsh Street branch.Kayla did not inform me that I needed to take along my tax reference number ,banking details and ID, My experience with Johan Strauss was none the better.My attempts to obtain information from him vis mail as to the staus of my claim fell on deaf ears.I have the email trail to prove it.My claim has still not been finalised and Jaunita Wessels from Mossel Bay mall took it upon herself to give me feedback,I am still waiting. I would not recommend anybody obtaining a policy or dealing with OLd Mutual. Their employees lack interpersonal skills,communication skills and have a total lack of proffessionalism.
3 replies
61 months ago
Greeff Properties -Disgusting Service
I recently engaged Greeff Properties to sell my apartment in Kenilworth ,Cape Town. It was the most frustrating and disappointing experience. The agent dealing with the sale viz Mathew White was totally dishonest and unprofessional from the get go. He claimed that the purchaser was vetted and approved by the bank ,which was not the case .After the offer to purchase was signed several banks turned his application down.It was finally wangled by a bond originator. The purchaser did not have the funds for the transfer duties and bond registration (he affirms that in an email) yet a bond was approved.???? Matthew was well aware of all of the aforementioned, but acted ignorant. The attorney dealing with the matter had to put the purchaser on 7 days notice to obtain the funds .Purchaser had to obtain a further loan. In the interim we could not accept any other offers and had to endure this long and unprofessional route with Greeff. The dishonestly from a young person like Matthew with absolute no integrity is astounding. Appealing to Tim Greeff did nothing to improve the situation and falls on deaf ears. Something that should have taken 6 weeks to conclude took almost 3 months. They will also try to steer you towards using STBB attorneys ,please try and avoid them as they work had in hand and there's in no communication whatsoever. Everything stated here can be substantiated by email trails and communication. When it came to collecting his commission, Mr White was first in line. Buying or selling in the Southern suburbs of Cape Town ,i suggest another more professional estate agent.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)