Negligent & Unprofessional. Forget good service @kudatot_hair!

This is a premium hair salon in bryanston. I went there to undo braids. The stylist was negligent and chopped off parts of my hair as she was taking out the braids with scissors. It boiled down to her not paying attention to the detailed work she was doing and giving the required care for the service - she kept watching tv and having chats with other people - This is a problem if it affects the quality of work and results in damage to the customer. Which it did for me. The salons response when i contacted them about mu hair having been chopped off in parts was not respectful or apologetic - instead they tried to suggest that it was normal breakage. How patronising. Theres a clear difference between natural breakage after taking out braids and huge inches of your hair being taken off.

This experience is particularly upsetting because I came to this salon very specifically for a quality level of professionalism & didn’t expect that there could be an issue in taking out my style. I also paid the premium they charge for this. In my entire life i have never had my hair chopped off like this at a salon. Unforgivable. Regrettable the level of customer care when there is a complaint. If you’re a high end salon - you dont get to make these mistakes. Period.