Kurt Geiger, South Africa. Promise not kept. Worse clothing company ever.

My son purchases an item for me for fathersday and unfortunately misplaced the receipt. I am from another town and I called the Witbank Mall in order to determine if I could be assisted to return the item. The store manger then said that I will be assisted and that they can obtain another receipt. I drove all the way through to the store. The receipt was retrieved from the system and then the store manager refused to refund me after she said she would. The garment was still brand new and never worn. I wanted to obtain a refund because my spouse already purchased a similar item for me for fathersday. They managed to retrieve the purchase proof but still did not want to refund me. Truworths, Jam,, Edgars and most stores will accept a printed receipt as it serves as proof that the item was purchased at the store and that they received the money. My son and I were regular customers of Kurt Geiger but after the poor service and very bad experience with customer care they had an excuse of company policy, while the consumer act states that if you are not happy with a product you may return it to the store for a refund. In terms of s16 of the CPA, if a consumer has bought goods he has the full right to a cash refund if not happy with the goods. The regional manager refused to even get back to me and I had to call customer care in order to leave a message three times. Poor service and no understanding

My number is 0813192400. Kurt Geiger is tremendously poor in dealing with customer care and return policies are not complying to Law. I need a full refund because the proof of purchase is available and the garment is still brand new. Be careful to shop with them. My family will never support them again.