Teller’s took my money

On the 24 January 2026 I went to Kurt Geiger to cancel the layout I had with them. Arriving I was told the store doesnt have money, I must leave the slip and the my account information they will later deposit it. I did so but I had a video in case they say I didn’t leave the slip and phone recordings because I’ve been calling them from 25th January, 26,27,28,29 and 30th they sent me from pillar to post. Now they telling me the slip is at Spitz of which I don’t know as to why? I think tellers took my money R1500 now they don’t want to pay it back.