BAD Service @ Kutu Lodge

I checked in the 25th March 2025, the place is clean and quiet but the service is very poor. I waited more than 2 hours @ the reception. They put someone who does not know the job, she was frustrated and the food 👎🏽I don't understand why they are rated four star???I got 3 wings for dinner + sweet potato which I don't think they even worth R100, breakfast was better though you can see that they just improvise they actually don't have food. You can't buy R100 wors & expect guest to just get pieces. I don't wish for any person to be frustrated like I was, I think is better to book accommodation & buy your own food from the restaurants close. There are mosquitos but they don't buy repellent/sprays for their guests. I guess If they can improve their service, they will have more guests