KL
KuTu Lodge
Unclaimed Business
KL
KuTu Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
-100Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Ke M
1 reviews | Active since Jan 2020
30 Apr 2025, 07:48
Unprofessional, inconsiderate **** of a business
We made a booking with them time for 2 rooms (1 standard and 1 luxurious) for 3 people, for 26-27 April for a late check-in which was also communicated. They asked that we pay immediately and send pop to secure the booking which was done on the 10th of April. They confirmed receipt of our pop and accommodation booking. We asked to come and collect the keys since we will be at their establishment very late but they couldn't agree to that request as "it wasn't part of their policy". Few hours before leaving our event heading to them in the evening we received a WhatsApp text informing us that "there were technical issues with our room and our booking was cancelled, could we kindly forward them our banking details". We followed up with a call and we were informed that our rooms were fumigated the day before and we couldn't be accommodated. They had ample time to communicate this with us so that necessary plans could be made for alternative accommodation. They were not remorseful and not even willing to assist with a plan B. We sent them banking details but to date we haven't received our refund. For an establishment that requires immediate payment they cannot even process an immediate refund. We had to drive back to Gauteng in the middle of the night putting our lives in jeopardy. We have been calling every day asking for our refund but Mmathapelo, we assume is the receptionist keeps on telling us that management is aware and was shocked that we haven't received our refund as yet. Unprofessional much and what a **** of a business!! They don't even deserve this 1 star rating.
Helpful (0)
|Replies (0)KM
Ke M
1 reviews | Active since Jan 2020
30 Apr 2025, 07:48
Unprofessional, inconsiderate **** of a business
We made a booking with them time for 2 rooms (1 standard and 1 luxurious) for 3 people, for 26-27 April for a late check-in which was also communicated. They asked that we pay immediately and send pop to secure the booking which was done on the 10th of April. They confirmed receipt of our pop and accommodation booking. We asked to come and collect the keys since we will be at their establishment very late but they couldn't agree to that request as "it wasn't part of their policy". Few hours before leaving our event heading to them in the evening we received a WhatsApp text informing us that "there were technical issues with our room and our booking was cancelled, could we kindly forward them our banking details". We followed up with a call and we were informed that our rooms were fumigated the day before and we couldn't be accommodated. They had ample time to communicate this with us so that necessary plans could be made for alternative accommodation. They were not remorseful and not even willing to assist with a plan B. We sent them banking details but to date we haven't received our refund. For an establishment that requires immediate payment they cannot even process an immediate refund. We had to drive back to Gauteng in the middle of the night putting our lives in jeopardy. We have been calling every day asking for our refund but Mmathapelo, we assume is the receptionist keeps on telling us that management is aware and was shocked that we haven't received our refund as yet. Unprofessional much and what a **** of a business!! They don't even deserve this 1 star rating.
0
Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
27 Mar 2025, 01:41
BAD Service @ Kutu Lodge
I checked in the 25th March 2025, the place is clean and quiet but the service is very poor. I waited more than 2 hours @ the reception. They put someone who does not know the job, she was frustrated and the food 👎🏽I don't understand why they are rated four star???I got 3 wings for dinner + sweet potato which I don't think they even worth R100, breakfast was better though you can see that they just improvise they actually don't have food. You can't buy R100 wors & expect guest to just get pieces. I don't wish for any person to be frustrated like I was, I think is better to book accommodation & buy your own food from the restaurants close. There are mosquitos but they don't buy repellent/sprays for their guests. I guess If they can improve their service, they will have more guests
Helpful (0)
|Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
27 Mar 2025, 01:41
BAD Service @ Kutu Lodge
I checked in the 25th March 2025, the place is clean and quiet but the service is very poor. I waited more than 2 hours @ the reception. They put someone who does not know the job, she was frustrated and the food 👎🏽I don't understand why they are rated four star???I got 3 wings for dinner + sweet potato which I don't think they even worth R100, breakfast was better though you can see that they just improvise they actually don't have food. You can't buy R100 wors & expect guest to just get pieces. I don't wish for any person to be frustrated like I was, I think is better to book accommodation & buy your own food from the restaurants close. There are mosquitos but they don't buy repellent/sprays for their guests. I guess If they can improve their service, they will have more guests
0
Replies (0)