worst service from Percy Marsh

what a disappointment service from Percy Marsh who is a caretaker at the Heights complex in croydon, we have had no electricity since Sunday which i was told to contact the agent which however they were closed on Monday the agent responded saying we need to contact Percy we contacted Percy who told us he can only get electrician on Tuesday morning come Tuesday we are trying to contact he not answering his phone. this is the worst service i have ever received from anyone. i have kids in the house without electricity, they can't even get a proper cooked meal not to mention my groceries that are getting rotten in the fridges.