Terrible Experience

Wish we could give less than 1 star. Horrendous experience and made to feel like an inconvenience rather than a guest.

Absolutely disgusted by kwa maritane. As an avid visitor of kruger and pilansburg we have previously had great experiences at Kwa Maritane but this time has been dismal to say the least. We reported the aircon to be told we just need to wait for it to cool down. After a night of not being able to sleep as hot wind blew down on us and humidity rose we decided to miss our game drive due as we were exhausted but we get woken by terrible noises coming from the tanks every time someone flushes or turns on a tap. Before 7 we report these concerns before we go to breakfast where we are once again shocked by what should be a 4* offering. Tinned fruits, yoghurt and cereal are the only cold food on offer, reheated bacon and refried mushrooms some of the stars of the hot offering and for breads we found there is no jam or honey. Waiting staff are non existent and with not even a juice available we confront staff who then finally bring juice to our table after our breakfast. Still demonstrating a lack lustre performance we discover by 10 o clock that the aircon has not even been checked out by maintanence manager. Somehow missing the maintenence manager on returning to room we get phoned to tell us we are being moved and a 30 min wait for a porter!!! As a previous customer to kwa maritane, we will now recommend to our friends and family to not support kwa maritane and rather visit fin foot if you have kids. We were there last month and the staff and experience were amazing!!! Kwa Maritane cannot stand by the stars it so proudly advertises