Terrible service and the person on the Wattsapp chat service is even worse.

After spending a sleepless night because of the cold,I ordered a heater from Kwik kat,made the instant payment and got a confirmation email for the purchase,I chose the overnights delivery option which charges extra as I needed the heater immediately.The order was made on the 3rd August 2024 which fell on a Saturday,nothing was delivered on Sunday and I brushed it off as it was a weekend. On Monday still nothing so I went into the web page to see if I could find out what has happened and lo and behold it said the order is cancelled. So I contacted the wattsapp number and they responded on the 6th to say that they had fixed it and the parcel would be picked up by the end of the day. It is now Thursday the 8th and the parcel is still not here so I chat to someone on their wattsapp number and basically Kwik Kat is not responsible for the delay as they are not responsible for the magical cancellation and are not responsible for what the courier does. My question was if you offer an overnight service and charge for it then why now separate yourselves from the courier company appointed by yourselves when there are problems. Needless to say I still don't have my heater,I went and gotten myself a hot water bottle because my overnight express heater could still be in Durban for all I know.