KK
Kwik Kat
Unclaimed Business
KK
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZB
Zwelakhe B
1 reviews | Active since Jan 2020
23 May 2025, 13:17
Ordered Item recieved
Ordered a size 3 pot (three leg) on 20 May 2025. I paid R120 courier fee and it was delivered today 23 May 2025. I am satisfied with them.
Helpful (0)
|Replies (0)ZB
Zwelakhe B
1 reviews | Active since Jan 2020
23 May 2025, 13:17
Ordered Item recieved
Ordered a size 3 pot (three leg) on 20 May 2025. I paid R120 courier fee and it was delivered today 23 May 2025. I am satisfied with them.
0
Replies (0)YM
Yena M
1 reviews | Active since Jan 2020
8 Aug 2024, 13:31
Terrible service and the person on the Wattsapp chat service is even worse.
After spending a sleepless night because of the cold,I ordered a heater from Kwik kat,made the instant payment and got a confirmation email for the purchase,I chose the overnights delivery option which charges extra as I needed the heater immediately.The order was made on the 3rd August 2024 which fell on a Saturday,nothing was delivered on Sunday and I brushed it off as it was a weekend. On Monday still nothing so I went into the web page to see if I could find out what has happened and lo and behold it said the order is cancelled. So I contacted the wattsapp number and they responded on the 6th to say that they had fixed it and the parcel would be picked up by the end of the day. It is now Thursday the 8th and the parcel is still not here so I chat to someone on their wattsapp number and basically Kwik Kat is not responsible for the delay as they are not responsible for the magical cancellation and are not responsible for what the courier does. My question was if you offer an overnight service and charge for it then why now separate yourselves from the courier company appointed by yourselves when there are problems. Needless to say I still don't have my heater,I went and gotten myself a hot water bottle because my overnight express heater could still be in Durban for all I know.
Helpful (0)
|Replies (0)YM
Yena M
1 reviews | Active since Jan 2020
8 Aug 2024, 13:31
Terrible service and the person on the Wattsapp chat service is even worse.
After spending a sleepless night because of the cold,I ordered a heater from Kwik kat,made the instant payment and got a confirmation email for the purchase,I chose the overnights delivery option which charges extra as I needed the heater immediately.The order was made on the 3rd August 2024 which fell on a Saturday,nothing was delivered on Sunday and I brushed it off as it was a weekend. On Monday still nothing so I went into the web page to see if I could find out what has happened and lo and behold it said the order is cancelled. So I contacted the wattsapp number and they responded on the 6th to say that they had fixed it and the parcel would be picked up by the end of the day. It is now Thursday the 8th and the parcel is still not here so I chat to someone on their wattsapp number and basically Kwik Kat is not responsible for the delay as they are not responsible for the magical cancellation and are not responsible for what the courier does. My question was if you offer an overnight service and charge for it then why now separate yourselves from the courier company appointed by yourselves when there are problems. Needless to say I still don't have my heater,I went and gotten myself a hot water bottle because my overnight express heater could still be in Durban for all I know.
0
Replies (0)EN
Ethan N
1 reviews | Active since Jan 2020
22 Aug 2022, 08:37
Poor customer care and delivery service pathetic
I made a purchase on the 16th August on the website and paid using my visa card. Within minutes I received a email with an order number and estimated date of or around 22nd August 2022. On the morning of 19 August I tried to track my order but their tracking portal was saying the same them and i checked my sms for possible delivery dates but nothing. I then received an email later that day just confirming the same details and I waited. on Saturday 20th around midday i got a whatsapp message and missed whatsapp call telling that the courier was on the way. I immediately called back the courier and told him that I wasnt around and was at my son's sporting activities at Pretoria Rugby Club. I asked if we could organise another date and he then told me to call Kwit Kat and pay for another delivery. I waited until Monday morning and I emailed them and the called on 0123286328 but it wasnt going through. I then found a whatsapp platform and I notified them of my conversation with Patrick driver of the new payment I had to make before I could get my parcel. The responses were denial, and blamed me for not being around even though their email had put an estimated date at the 22nd of August. When I asked about the payment I was told i need to make if i were to get my order the person responding told me that i should have bring the recording of my call with the driver. Told me outright I was fully responsible and i must not complain since the I was not there on delivery. The issue is that their tracking service in not real time so one has to wait until they make the delivery, at their own time. I have used most online services and you can easily track your parcel and plan accordingly. At the end of my conversation I was told to just wait for another delivery and not to complain. It feels like I am getting handouts. The person handling their customer service is outright rude, defensive of their delivery system and certainly customer is not king. I will definitely never buy from them again, and in the meantime I will wait and until they decide to deliver. In the mean time their portal states that they have deliver my parcel, when they havent.
Helpful (0)
|Replies (0)EN
Ethan N
1 reviews | Active since Jan 2020
22 Aug 2022, 08:37
Poor customer care and delivery service pathetic
I made a purchase on the 16th August on the website and paid using my visa card. Within minutes I received a email with an order number and estimated date of or around 22nd August 2022. On the morning of 19 August I tried to track my order but their tracking portal was saying the same them and i checked my sms for possible delivery dates but nothing. I then received an email later that day just confirming the same details and I waited. on Saturday 20th around midday i got a whatsapp message and missed whatsapp call telling that the courier was on the way. I immediately called back the courier and told him that I wasnt around and was at my son's sporting activities at Pretoria Rugby Club. I asked if we could organise another date and he then told me to call Kwit Kat and pay for another delivery. I waited until Monday morning and I emailed them and the called on 0123286328 but it wasnt going through. I then found a whatsapp platform and I notified them of my conversation with Patrick driver of the new payment I had to make before I could get my parcel. The responses were denial, and blamed me for not being around even though their email had put an estimated date at the 22nd of August. When I asked about the payment I was told i need to make if i were to get my order the person responding told me that i should have bring the recording of my call with the driver. Told me outright I was fully responsible and i must not complain since the I was not there on delivery. The issue is that their tracking service in not real time so one has to wait until they make the delivery, at their own time. I have used most online services and you can easily track your parcel and plan accordingly. At the end of my conversation I was told to just wait for another delivery and not to complain. It feels like I am getting handouts. The person handling their customer service is outright rude, defensive of their delivery system and certainly customer is not king. I will definitely never buy from them again, and in the meantime I will wait and until they decide to deliver. In the mean time their portal states that they have deliver my parcel, when they havent.
0
Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
17 Jun 2022, 05:27
Terrible and cheap products and services
Terrible servicd and products are very bad quality. Terrible!
Helpful (0)
|Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
17 Jun 2022, 05:27
Terrible and cheap products and services
Terrible servicd and products are very bad quality. Terrible!
0
Replies (0)