Disgusting online service

I am writing to formally express my disappointment regarding a recent experience with your delivery service. On 27th July 2025 I placed an online order through your platform, with the expectation that it would be delivered within the specified time frame. However, the delivery was delayed by more than two hours without any prior notice or explanation. This caused significant inconvenience, as I had made arrangements based on the estimated delivery time provided for between 4 and 5pm. However delivery only took place after 6pm. Additionally, I was surprised to find that several items from my order were marked as out of stock upon delivery. While I understand that stock issues can occasionally occur, there was no prior communication about these missing items, nor has any refund or credit note been issued for the undelivered products having me to wait 7 days for a refund? I trust that SPAR Strandfontein values its customers and upholds standards of service that reflect reliability and transparency. I kindly request: An explanation for the delayed delivery. A full refund for the out-of-stock items not delivered. clarification on how such issues will be avoided in future transactions. Please treat this matter with urgency and respond at your earliest convenience. I look forward to a swift resolution.

71703 is my order number