DB
Daleen Barnes-Oliphant
Active since Feb 2022
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Unhappy client
Old Mutual – My Retirement Annuity Matures in 7 Days and Still No Help I am deeply disappointed and emotionally drained by the service I’ve received from Old Mutual. My Retirement Annuity matures in 7 days, yet after countless emails and follow-ups, I still haven’t been told what documents I need for my payout. Instead of real help, I received another automated response from the Internal Arbitrator saying they will only get back to me in 20 working days. How is this acceptable when my policy matures in a week? I have trusted Old Mutual with my financial future for years, and now, when I need them the most, no one responds, no one explains anything, and no one seems to care. This is causing me unnecessary stress and fear, and it feels like my concerns are being completely ignored. I urgently need someone from Old Mutual to contact me with proper guidance. This experience has truly shaken my trust in the company. 6930001981039B1 / 69341N126847391 -Ref. [CMPLNTS29121822] (--INTO29145105--) Disappointed in lack of service
53 replies
6 months ago
Bad service
On 28 October 2025 I noticed my policy was not debited as per my agreed contract. I then made a manual payment of which my app gives me that option. 15 minutes after the manual payment capitec debited aswell. I could not reverse the manual payment as it's a policy rule, however after almost an hour on the WhatsApp chat with the bank I was told to visit the branch which I had to get out of my bed, with heavy flu. I was assisted on the 28th and it was then reversed, however no refund has been done by the banks yet. I spoke to an agent, Thandeka again this morning 30 october 2025 and was told it will be escalated to whatever department that Deals with the reversal. I'm very disappointed in their way of being of service as it's an inconto me and my health.
71 replies
9 months ago
Highly bad site
I am writing to express my deep frustration with the repeated rejection of my FICA documentation. I have submitted my valid ID numerous times, yet I continue to receive the same response stating that it is unacceptable. This is the same ID that was accepted when I initially registered on Lottostar platform. It is unreasonable and unacceptable to be continuously asked for the same document after already complying with their requirements. While my appearance may have changed over the years, the ID is still valid and legally issued. I requested immediate clarification on what exactly is deemed “unacceptable” about the document, as this constant back-and-forth is unfair and seems deliberately obstructive. I hoped the issue would be resolved m promptly so that I may cash out my funds of over R 1000.00, but they failed to resolved the matter up to now.. They are far the most terrible gambling site I have come across I spoke to an agent Columbua on the 16th July 2023 and she promised that the matter will sorted soonest! Still nothing My ticket number LWONHV
0 replies
10 months ago
Disgusting online service
I am writing to formally express my disappointment regarding a recent experience with your delivery service. On 27th July 2025 I placed an online order through your platform, with the expectation that it would be delivered within the specified time frame. However, the delivery was delayed by more than two hours without any prior notice or explanation. This caused significant inconvenience, as I had made arrangements based on the estimated delivery time provided for between 4 and 5pm. However delivery only took place after 6pm. Additionally, I was surprised to find that several items from my order were marked as out of stock upon delivery. While I understand that stock issues can occasionally occur, there was no prior communication about these missing items, nor has any refund or credit note been issued for the undelivered products having me to wait 7 days for a refund? I trust that SPAR Strandfontein values its customers and upholds standards of service that reflect reliability and transparency. I kindly request: An explanation for the delayed delivery. A full refund for the out-of-stock items not delivered. clarification on how such issues will be avoided in future transactions. Please treat this matter with urgency and respond at your earliest convenience. I look forward to a swift resolution. 71703 is my order number
0 replies
10 months ago
Bad service to urgent matters
Good day I am writing to express my disappointment regarding the lack of response to my previous email sent over a week ago, concerning an urgent issue we are currently facing. After submitting the email, I received an automatic "no-reply" acknowledgment stating that a consultant would be in touch shortly. However, as of today, no one has contacted us, and we remain without any form of update or assistance. This delay is causing considerable inconvenience and stress, especially given the importance and urgency of the matter we raised. We expect more timely communication and support from our banking partner. Please note the email address for complaints are no longer monitored so we were directed to care@fnb.co.za, however, "where and how do you care?"
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)