Defective - Kyocera TASKalfa 4052ci - Poor service

We purchased a new Kyocera TASKalfa 4052ci in June of this year for R130 000. The printer is supposed to handle about 30 000 colour copies per month. Currently we print in the region of 8000 copies a month. We unfortunately have had nothing but problems with the printer since date of installation. We utilise the printer for marketing and advertising initiatives – accordingly the print quality and reliability is of utmost importance. Unfortunately the print quality is substandard – colour printing appears pixelated with faded colour and yellow streaks in parts. The printer is only 5 months old and already we have had to have parts replaced. We have had to call in Kyocera technicians to sort issues on average three times a month and despite numerous call outs the printer remains problematic (called in again to resolve defective scanner issue last week). As it stands right now we are forced to use our old Konica Minolta Bizhub C224e (almost 10 years old) for brochures due to poor Kyocera print quality. We have pleaded with Kyocera management to come through to our office to assess however to date we have not had a response to our request. Kyocera management refuse to take ownership of the problem and prefer to address issues via their technicians. Unfortunate we are forced to take to social media as Kyocera management just don’t care.