KJ
Kevin J
Active since Jul 2011
5
Reviews
0
Industries
Reviews
5 reviews54 months ago
Twilight Events - Unable to meet deadlines, poor service focus and incomplete work
We would not recommend this company – unable to stick to deadlines and combative when questioned about delays. We scheduled Christmas lighting for our office with client and his team. We paid the installation fee in full (R12 000) and lights were to be installed on Wednesday the 29th of October (had to be up before the 1st of November which they said would not be a problem). On the Tuesday the called to inform that they would not be coming though on Wednesday due to load shedding (which was scheduled for only 2 hours on Wednesday morning). They arrived to do the installation late Thursday morning and by that afternoon had only completed half of the installation. They informed that they could not complete the job that week due to a simple square frame that had to be made and confirmed that they would finish the installation the following Wednesday (3rd of November). On Wednesday morning we were informed that they would be late as the frame welding had not been completed (simple square frame) – by the afternoon they had still not arrived and we received a call that they were no longer coming through and that they would finish the job the following day (Thursday the 4th). Clint and his did not care about our deadlines and made no effort to rectify the situation – accordingly we had no alternative to complete the job ourselves which we did that afternoon. The following day they were there nice and early to collect their equipment. Once the money was paid all motivation to complete the job timeously was lost.
0 replies
67 months ago
Afrihost Rip off!
I have had the worst experience of my life with Afrihost. Line installation done on Saturday. Was supposed to be up and running by Wednesday this week (as such cancelled my previous service provider who removed the line on Wednesday morning). Equipment arrived Tuesday. Wednesday no service - logged call with Service center received message re line provisioning. Thursday no progress - logged another call - agent said consultant would come through on Thursday - latest Friday morning. Friday afternoon nothing. I have been on the phone with consultants re the issue since 15h00. It is now 17h02 and I am no closer to having my internet up and running. R4000 paid already, 22 phone calls later and still no internet - should have just stayed with my previous service provider. Afrihost - the home of pure internet misery!
0 replies
103 months ago
Defective - Kyocera TASKalfa 4052ci - Poor service
We purchased a new Kyocera TASKalfa 4052ci in June of this year for R130 000. The printer is supposed to handle about 30 000 colour copies per month. Currently we print in the region of 8000 copies a month. We unfortunately have had nothing but problems with the printer since date of installation. We utilise the printer for marketing and advertising initiatives – accordingly the print quality and reliability is of utmost importance. Unfortunately the print quality is substandard – colour printing appears pixelated with faded colour and yellow streaks in parts. The printer is only 5 months old and already we have had to have parts replaced. We have had to call in Kyocera technicians to sort issues on average three times a month and despite numerous call outs the printer remains problematic (called in again to resolve defective scanner issue last week). As it stands right now we are forced to use our old Konica Minolta Bizhub C224e (almost 10 years old) for brochures due to poor Kyocera print quality. We have pleaded with Kyocera management to come through to our office to assess however to date we have not had a response to our request. Kyocera management refuse to take ownership of the problem and prefer to address issues via their technicians. Unfortunate we are forced to take to social media as Kyocera management just don’t care.
61 replies
118 months ago
No hot water since the 22nd of July - Standard Bank dont care
<p>I have been an SBIS client for almost 20 years. </p> <p>I lodged a claim for a burst geyser with Standard Bank insurance services call centre on the 19th of last month. It is now the 10th of August and I still do not have an operational geyser or heat pump. </p> <p>When I lodged the claim I informed that my geyser had burst and that water was leaking into my roof. I also confirmed that the geyser was connected to a heat pump and requested that standard bank allocate a plumber with heat pump experience. Standard bank sent a plumber to assess – the plumber concluded that the geyser had burst however they informed that they could not install as they did not have heat pump expertise. A week later still no progress. Eventually (after having to complain) Standardbank insurance requested that we source a plumber locally and obtain a quote. Quote was obtained and sent to standard bank on the 22nd – to date we have not received a reply from SBIS regarding the attached quote.</p> <p> </p> <p>After having to complain again – SBIS sent a plumber in on the 3rd (13 days after lodging the claim) to replace the Geyser – the allocated plumbing company was Legend plumbing. Legend plumbing informed that they could connect the geyser to the heat pump however they did confirm that they did not have heat pump experience. The geyser was installed and the heat pump was connected. From date of installation neither the Heat Pump (keeps tripping) or the Geyser has worked. After complaining (again) Standard bank arranged for Legend pluming to inspect – Legend plumbing concluded that the trip switch was faulty. I replaced the trip switch (at a cost of R500) only to find that the new trip switch did not address the tripping heat pump problem. To make matters worse the Geyser is still not operational. </p> <p>I contacted standard bank insurance again yesterday – the consultant informed that a Plumber (Qualified in heat pump installation) would be at my house at 8am this morning – it is now 13h23 and still no plumber and still no word from Standard Bank insurance. </p> <p>In desperation I lodged a complaint with Standard Bank client complaints - no response. I am now forced to rais concerns via social media - Standard Bank just don’t seem to give a ****!</p> <p> </p> <p> </p> <p> </p>
212 replies
128 months ago
Substandard service
Booked my Mercedes in to Mercedes Benz Claremont for a service and repairs on the 5th of October 2015. Booking was for general service and maintenance work to Indicator lights and front seat belt (not working). Seat belt part was ordered and repair was to be concluded with the service. Received my vehicle back that afternoon - Seat Belt was not repaired, indicators were not working and the vehicle had not been washed. Informed Mercedes and was requested to bring vehicle in again. Delivered the vehicle and once again the seat belt had still not been repaired. Indicators worked for 3 days and stopped working again. Once again my vehicle was not washed. In addition to the poor service received reception area was tacky, there was insufficient seating for clients (had to stand for 15 minutes whilst waiting) and staff had a nonchalant attitude about the clients. This is the first time that I have had the misfortune of using this particular branch - level of service is definitely not what I am used to from Mercedes. I had previously serviced my vehicle through Mercedes Benz in Menlyn - facilities were brilliant, clients were treated like gold and work was completed on time.
0 replies
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