Twilight Events - Clint Viviers

Twilight Events - Unable to meet deadlines, poor service focus and incomplete work

We would not recommend this company – unable to stick to deadlines and combative when questioned about delays. We scheduled Christmas lighting for our office with client and his team. We paid the installation fee in full (R12 000) and lights were to be installed on Wednesday the 29th of October (had to be up before the 1st of November which they said would not be a problem). On the Tuesday the called to inform that they would not be coming though on Wednesday due to load shedding (which was scheduled for only 2 hours on Wednesday morning). They arrived to do the installation late Thursday morning and by that afternoon had only completed half of the installation. They informed that they could not complete the job that week due to a simple square frame that had to be made and confirmed that they would finish the installation the following Wednesday (3rd of November). On Wednesday morning we were informed that they would be late as the frame welding had not been completed (simple square frame) – by the afternoon they had still not arrived and we received a call that they were no longer coming through and that they would finish the job the following day (Thursday the 4th). Clint and his did not care about our deadlines and made no effort to rectify the situation – accordingly we had no alternative to complete the job ourselves which we did that afternoon. The following day they were there nice and early to collect their equipment. Once the money was paid all motivation to complete the job timeously was lost.