Ezemvelo KZN Wildlife
1.6|37 reviews
BA
Bernd A
1 reviews | Active since Member
14 Jul 2025, 19:07
Great expectations ended in a big disappointment.
The access road to the Royal Natal National Park is already not great but we expected the road to get better once we were in the park. No map or layout was given when we got to the gate but we received verbal instructions how to get to the Thendele Chalets. The tar road began to deteriorate more and more with huge chunks of tar missing and large potholes. It is clear no road maintenance has been done there for years. On one section the tar had sunk away and we could not navigate around it as there was a steep incline. We were afraid to damage our car and turned back before we managed to get to Thendele where we had booked for 3 nights. We were on our last leg of our journey through South-Africa and this was a huge disappointment. We had to make last minute alternate reservations at another reserve at great cost.
The response from Ezemvelo KZN Wildlife has been disappointing.
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Replies (159)0
Replies (159)Ezemvelo KZN Wildlife's replyOfficial
21 Jul 2025, 18:29Dear Bernd
Thank you for the feedback, we will investigate the matter and revert to you.
Regards
Xoli Ngema
Guest Relations Officer
Thank you for the feedback, we will investigate the matter and revert to you.
Regards
Xoli Ngema
Guest Relations Officer
Best regards,
Ezemvelo KZN Wildlife's reply21 Jul 2025, 18:29
Official
Dear Bernd
Thank you for the feedback, we will investigate the matter and revert to you.
Regards
Xoli Ngema
Guest Relations Officer
Thank you for the feedback, we will investigate the matter and revert to you.
Regards
Xoli Ngema
Guest Relations Officer
Best regards,
BA
Bernd A's updateReviewer Update
17 Oct 2025, 18:293 months later and i am still waiting for a reply.
BA
Bernd A's update17 Oct 2025, 18:29
Reviewer Update
3 months later and i am still waiting for a reply.
Ezemvelo KZN Wildlife's replyOfficial
23 Oct 2025, 09:07 Dear Mr Barnd Thank you for taking the time to share your concerns regarding the road leading to our resort. we apologise for the delayed response. we had an issue with our Hellopeter platform, however that issue has beed resolved. We sincerely apologize for any inconvenience you experienced during your journey.We understand that road conditions play a significant role in the overall guest experience, and we regret that this aspect of your visit did not meet expectations. Please note that we are actively working with local authorities and relevant stakeholders to advocate for improvements to the access roads. While some factors are beyond our immediate control, we remain committed to ensuring our guests’ comfort and safety from arrival to departure. In the meantime, we are exploring temporary solutions such as clearer signage, updated travel advisories, and alternative route suggestions (for the outside road) to help future guests navigate more smoothly. Your feedback is invaluable to us, and we truly appreciate your patience and understanding. We hope to welcome you back soon under better circumstances and provide the seamless experience you deserve.
Kind Regards,
Miss. Xoli Ngema : Guest Relations Officer
EZEMVELO KZN WILDLIFE|
Queen Elizabeth Park |1 Peter Brown Drive | Montrose | Pietermaritzburg |3201
PO Box 13053|Cascades| 3202 | Republic of South Africa
Tel: +27 (0)33 845 1017|Fax: +27(0)86 4618173
Email: Xoli.Ngema@kznwildlife.com| website: www.kznwildlife.com
Kind Regards,
Miss. Xoli Ngema : Guest Relations Officer
EZEMVELO KZN WILDLIFE|
Queen Elizabeth Park |1 Peter Brown Drive | Montrose | Pietermaritzburg |3201
PO Box 13053|Cascades| 3202 | Republic of South Africa
Tel: +27 (0)33 845 1017|Fax: +27(0)86 4618173
Email: Xoli.Ngema@kznwildlife.com| website: www.kznwildlife.com
Best regards,
Ezemvelo KZN Wildlife's reply23 Oct 2025, 09:07
Official
Dear Mr Barnd Thank you for taking the time to share your concerns regarding the road leading to our resort. we apologise for the delayed response. we had an issue with our Hellopeter platform, however that issue has beed resolved. We sincerely apologize for any inconvenience you experienced during your journey.We understand that road conditions play a significant role in the overall guest experience, and we regret that this aspect of your visit did not meet expectations. Please note that we are actively working with local authorities and relevant stakeholders to advocate for improvements to the access roads. While some factors are beyond our immediate control, we remain committed to ensuring our guests’ comfort and safety from arrival to departure. In the meantime, we are exploring temporary solutions such as clearer signage, updated travel advisories, and alternative route suggestions (for the outside road) to help future guests navigate more smoothly. Your feedback is invaluable to us, and we truly appreciate your patience and understanding. We hope to welcome you back soon under better circumstances and provide the seamless experience you deserve.
Kind Regards,
Miss. Xoli Ngema : Guest Relations Officer
EZEMVELO KZN WILDLIFE|
Queen Elizabeth Park |1 Peter Brown Drive | Montrose | Pietermaritzburg |3201
PO Box 13053|Cascades| 3202 | Republic of South Africa
Tel: +27 (0)33 845 1017|Fax: +27(0)86 4618173
Email: Xoli.Ngema@kznwildlife.com| website: www.kznwildlife.com
Kind Regards,
Miss. Xoli Ngema : Guest Relations Officer
EZEMVELO KZN WILDLIFE|
Queen Elizabeth Park |1 Peter Brown Drive | Montrose | Pietermaritzburg |3201
PO Box 13053|Cascades| 3202 | Republic of South Africa
Tel: +27 (0)33 845 1017|Fax: +27(0)86 4618173
Email: Xoli.Ngema@kznwildlife.com| website: www.kznwildlife.com
Best regards,