I was double charged at one of your facilities - monks ***l!

I was double charged at one of your facilities - monks ***l - I made a payment in one of your offices on 30 Nov at the Drakensberg mountain and I was double charged R560, because the person processing the payment said it was declined. I've since checked with my back and it has confirmed that the payment went through twice and none was declined and have gone back to them with zero assistance! Is this how you rob your local tourist?? Please can I have the amount paid/reversed into my account as this is definitely daylight ******* which is quite disappointing!