Very Bad Customer Experience at La Colombe Restaurant

As a local foodie by heart, I feel it is my duty to everyone about the overall customer experience received from La Colombe.

We had a lovely food & wine experience at La Colombe on Constantia Nek on the 26th November 2021 but unfortunately this entire experience has been ruined / spoiled & I will never support this restaurant / brand again.

Our server put through R8 710 on my card which was R7839 MORE than my actual bill of R871.

When our server told me she had processed a refund of R7839 & that this should clear in 2/3 days, I was not too bothered as this was not too long of a period to wait & it was still enough time until the debit orders start going through – so crisis diverted & all will be well. I am not an unreasonable person, it has been a challenging year for all of us, mistakes happen & it is the festive season after all.

I must also mention that I was told (after refund processed) that this has happened a few times at La Colombe ‘’Once they had to drive to Franschhoek with over R40 000 cash in the car to deliver this to a tourist that they had accidently over charged during the payment process’’ – which then of course made me a bit nervous.

Anyway, fast forward a week later & I realized that refund was still not reflecting in my account & the debit orders were about to come off, so I quickly called La Colombe to follow up.

After numerous emails, phone calls / follow ups & lots of broken promises, this has still not been resolved, the refund is still not reflecting in my account & my debit order day has come & gone…as of right now, I am sitting on 11 days & counting!

#PayBackMyMoneyLaColombe