Horrible experience! A complete rip off!

Horrible Experience! I would not recommend this place to anyone! A complete rip off! They charge ridiculous rates for outdated, dirty rooms. Bathroom had mould. Linen was dirty. Meals are bland and portions are tiny. I actually left at 7pm that night because I didn’t feel comfortable sleeping in such an unpresentable room, my son refused to used the toilet. I wasn’t willing to shower under a ceiling full of mould. I asked for a refund as I had a death in the family prior to my stay, Jaco(manager) refused point blank and kept encouraging me to come back to try to redeem themselves. I paid R2780 for the night. I didn’t attend the boat cruise, I didn’t stay the night and i didn’t have breakfast and they refused to refund a cent of my money. Disgusting, unprofessional service! I will never recommend to anyone!