LH
LA Health Medical Scheme
Unclaimed Business
LH
LA Health Medical Scheme
Unclaimed Business
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, LA Health Medical Scheme receives overwhelmingly negative feedback centered on restrictive over-the-counter medication limits that leave families unable to access basic health essentials despite having available savings. Members, including pregnant women and parents of young children, express frustration at policy changes implemented without prior notification. Chronic medication coverage gaps, poor communication, unresolved queries, and being transferred between agents without resolution are recurring complaints. Administrative failures, such as mishandled resignations and delayed authorisations, further erode trust. Rare positive feedback highlights affordability and friendly consultants.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-60
Recommended: Unlikely
Review Distribution
1.4|17 Reviews
Jun '25 - May '26
5(6.3%)
4(6.3%)
3(0%)
2(0%)
1(87.5%)
5(6.3%)
4(6.3%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About LA Health Medical Scheme
Based on recent customer reviews, LA Health Medical Scheme receives overwhelmingly negative feedback centered on restrictive over-the-counter medication limits that leave families unable to access basic health essentials despite having available savings. Members, including pregnant women and parents of young children, express frustration at policy changes implemented without prior notification. Chronic medication coverage gaps, poor communication, unresolved queries, and being transferred between agents without resolution are recurring complaints. Administrative failures, such as mishandled resignations and delayed authorisations, further erode trust. Rare positive feedback highlights affordability and friendly consultants.
LA Health Medical Scheme has a TrustIndex of 0 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. Hellopeter has tracked LA Health Medical Scheme across 102 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Tiger P
1 reviews | Active since Jan 2020
10 Feb 2026, 11:59
*****sters
Withdrew from this medics aid on 18th November 2025, last day ,31st December 2025. New medical send my card, a congratulations and benefits started 1 January 2026 Last week my new medical aid suspended my benefits as they were not paid. Contacted LA health,only to find out they never withdrew me,sat with my withdrawal form and did not submit to their big bosses or updated my resignation from their scheme They are a bunch of *******,****mers. I don’t want to belong to them anymore. Yet yall deliberately withheld my resignation , all for money
Helpful (0)
|Replies (0)TP
Tiger P
1 reviews | Active since Jan 2020
10 Feb 2026, 11:59
*****sters
Withdrew from this medics aid on 18th November 2025, last day ,31st December 2025. New medical send my card, a congratulations and benefits started 1 January 2026 Last week my new medical aid suspended my benefits as they were not paid. Contacted LA health,only to find out they never withdrew me,sat with my withdrawal form and did not submit to their big bosses or updated my resignation from their scheme They are a bunch of *******,****mers. I don’t want to belong to them anymore. Yet yall deliberately withheld my resignation , all for money
0
Replies (0)MS
Mduduzi S
1 reviews | Active since Jan 2020
2 Feb 2026, 12:32
Pathetic medical aid scheme
I'm so disappointed, I have been with LA HEALTH for over 20years.I'm on chronic medication and on January I was unable to get my medication at pharmacy because I found out that I had to pay a co payment because the scheme no longer pays for this medication. That left me without a medication for over a month because the scheme never informed me of this sudden change to prepare my self, or to find a schemethat willpay for my medication,they don't care about our lives,they only need money from us.
Helpful (0)
|Replies (0)MS
Mduduzi S
1 reviews | Active since Jan 2020
2 Feb 2026, 12:32
Pathetic medical aid scheme
I'm so disappointed, I have been with LA HEALTH for over 20years.I'm on chronic medication and on January I was unable to get my medication at pharmacy because I found out that I had to pay a co payment because the scheme no longer pays for this medication. That left me without a medication for over a month because the scheme never informed me of this sudden change to prepare my self, or to find a schemethat willpay for my medication,they don't care about our lives,they only need money from us.
0
Replies (0)MN
Marcus N
1 reviews | Active since Jan 2020
23 Jan 2026, 08:47
Worst Medical Aid Ever!
I am quite disappointed as I thought changing my medical aid to LA Health which is administered by Discovery will be a better option. I have been on treatment for a chronic condition and have been on the same meds for the past 13 years only to find out that LA Health does not pay for the full costs of these meds and treatment. My previous medical aid has covered all costs relating to my chronic condition. LA Health wants my doctor to now change my meds to something else which they pay for after I have been on the same meds and have had no medical issues since I was diagnosed with my condition. Or I must pay two thirds of the cost of the medication. I find it frustrating as I now need to see how my body responds to the new medication as I am not in a position to afford these costs and I am also paying for a medical aid that doesn't cover these costs. I should have rather not switched medical aids had I known this was to happen. Now I have to wait a whole year again to change back to my previous medical aid.
Helpful (0)
|Replies (0)MN
Marcus N
1 reviews | Active since Jan 2020
23 Jan 2026, 08:47
Worst Medical Aid Ever!
I am quite disappointed as I thought changing my medical aid to LA Health which is administered by Discovery will be a better option. I have been on treatment for a chronic condition and have been on the same meds for the past 13 years only to find out that LA Health does not pay for the full costs of these meds and treatment. My previous medical aid has covered all costs relating to my chronic condition. LA Health wants my doctor to now change my meds to something else which they pay for after I have been on the same meds and have had no medical issues since I was diagnosed with my condition. Or I must pay two thirds of the cost of the medication. I find it frustrating as I now need to see how my body responds to the new medication as I am not in a position to afford these costs and I am also paying for a medical aid that doesn't cover these costs. I should have rather not switched medical aids had I known this was to happen. Now I have to wait a whole year again to change back to my previous medical aid.
0
Replies (0)AB
Alvin B
1 reviews | Active since Jan 2020
29 Oct 2025, 20:22
Non responsive to inquiries!
Dear LA Health I have been consistently reaching out to you in an effort to find out why a certain practitioner was not paid. I’ve made a call on the number provided on your webpage but I keep being transferred to one person to another without finding assistance. Please improve on your communication and train your employees that deals with inquiries to take responsibility and provide assistance instead of shifting from one person to the next. Two days I forwarded an email of inquiry and still did not receive any feedback.
Helpful (0)
|Replies (0)AB
Alvin B
1 reviews | Active since Jan 2020
29 Oct 2025, 20:22
Non responsive to inquiries!
Dear LA Health I have been consistently reaching out to you in an effort to find out why a certain practitioner was not paid. I’ve made a call on the number provided on your webpage but I keep being transferred to one person to another without finding assistance. Please improve on your communication and train your employees that deals with inquiries to take responsibility and provide assistance instead of shifting from one person to the next. Two days I forwarded an email of inquiry and still did not receive any feedback.
0
Replies (0)AM
Abongile M
1 reviews | Active since Jan 2020
29 Sept 2025, 10:10
LA Health is the best affordable medical scheme I join them after the first payment I find out that I'm pregnant I was worried that the medical is not going to cover anything because I just join them recently, I was surprised they cover everything
LA Health is the best affordable medical scheme I join them after the first payment I find out that I'm pregnant I was worried that the medical is not going to cover anything because I just join them recently, I was surprised they cover everything . even their Consultants is so friendly one of them is Siya he so friendly he even understand my broken English Thank you LA Health with best Medical and friendly.
Helpful (0)
|Replies (0)AM
Abongile M
1 reviews | Active since Jan 2020
29 Sept 2025, 10:10
LA Health is the best affordable medical scheme I join them after the first payment I find out that I'm pregnant I was worried that the medical is not going to cover anything because I just join them recently, I was surprised they cover everything
LA Health is the best affordable medical scheme I join them after the first payment I find out that I'm pregnant I was worried that the medical is not going to cover anything because I just join them recently, I was surprised they cover everything . even their Consultants is so friendly one of them is Siya he so friendly he even understand my broken English Thank you LA Health with best Medical and friendly.
0
Replies (0)MZ
Mxolisi Z
1 reviews | Active since Jan 2020
18 Aug 2025, 19:45
This scheme it's not...
This scheme it's not good medical scheme Since January I never went to a doctor only my wife and my child did go to a doctor but they tell us that we don't have any fund anymore since May I personally think LA Health is scheming us I m not happy with LA Health medical scheme
Helpful (0)
|Replies (0)MZ
Mxolisi Z
1 reviews | Active since Jan 2020
18 Aug 2025, 19:45
This scheme it's not...
This scheme it's not good medical scheme Since January I never went to a doctor only my wife and my child did go to a doctor but they tell us that we don't have any fund anymore since May I personally think LA Health is scheming us I m not happy with LA Health medical scheme
0
Replies (0)WF
Werner F
1 reviews | Active since Jan 2020
6 Aug 2025, 12:35
Extremely Bad Service when you have Cancer
My mom has cancer and I just cannot get them to come back to us with info on her oncology benefit application, I have sent all the docs to authorise me to act on her behalf, but Discovery (LAhealth) is useless, unfriendly. they send you a ref number but never call or mail after that, when you enquire about it they send you from pillar to post with all the excuses in the world why it is your fault they cannot help you! extremely bad service!
Helpful (0)
|Replies (0)WF
Werner F
1 reviews | Active since Jan 2020
6 Aug 2025, 12:35
Extremely Bad Service when you have Cancer
My mom has cancer and I just cannot get them to come back to us with info on her oncology benefit application, I have sent all the docs to authorise me to act on her behalf, but Discovery (LAhealth) is useless, unfriendly. they send you a ref number but never call or mail after that, when you enquire about it they send you from pillar to post with all the excuses in the world why it is your fault they cannot help you! extremely bad service!
0
Replies (0)MZ
Mzwandile Z
1 reviews | Active since Jan 2020
5 Aug 2025, 16:07
Over the counter limit
I'm so ****ed off with this Medical aid, the embarrassment I had when I was trying to get medication for my daughter and I was told about stupid limit, how can they reduce over the counter limit without informing us as members. Lame excuse about ***** of which they're supposed to be investigating, I'm definitely gonna be changing this medical aid.
Helpful (0)
|Replies (0)MZ
Mzwandile Z
1 reviews | Active since Jan 2020
5 Aug 2025, 16:07
Over the counter limit
I'm so ****ed off with this Medical aid, the embarrassment I had when I was trying to get medication for my daughter and I was told about stupid limit, how can they reduce over the counter limit without informing us as members. Lame excuse about ***** of which they're supposed to be investigating, I'm definitely gonna be changing this medical aid.
0
Replies (0)