Do not recommend

1. Address change - on the first point of contact I was greeted by a very disinterested employee having to re-explain they have moved and are no longer in the Square hotel 2. arriving at the new premises - no signage posted and guard at boom is not very happy to sign customers in and explaining where to go 3. the entire hall way as you enter smells of old flavoured oil 4. making the booking - this took 45 minutes as the receptionist was not interested in answering my questions and made not effort on suggesting treatments or packages 5. treatment day - we were told to sit , there was not offer of tea, coffee, water, juice (this was only offered mid treatment to the other party and not me however could not accept as we were midway with a massage) whilst sitting in the reception you could see dirt on all the walls and immediately the sense of safety went out the door 6. treatment room - the windows do not close properly and you can hear the wind howling and all noises from outside (not a peaceful environment at all "room 4") the towels on the beds were old and weathered these are in desperate need to replacement 7. Treatment 1 - Swedish hot stone massage (what a a joke )had I known before hand that the girls are still training I would not have booked. The massage was not a massage the hot stones were garden size stones and where merely swished around on my back and I am in so much pain today due to improper pressure and no technique expressed. The Trainee took every opportunity she could to sit on the stool and only massage my feet. 8. Treatment 2 facial - was suppose to be a hydrating facial ending up being a double scrub (very painful) and mask, the so called mask was "Dove mens body lotion sample" that was app**** to my face ! I complained saying the product being used stinks please remove. there were also an express mani which consisted of my hands being scrubbed and a pedicure which was a foot wash and nail paint 9. the Toilet - oh goodness gracious no toilet paper, no hand soap and a thick black line of black mold on sink. We could not run away fast enough (mother's day gift ruined) thank you La Jour Day Spa you will not be forgotten. I suggest an immediate closure for health and safety reasons with a performance appraisal on each employee.