LB
Lizelle B
Active since Jul 2011
3
Reviews
0
Industries
Reviews
3 reviews10 months ago
Do not recommend
1. Address change - on the first point of contact I was greeted by a very disinterested employee having to re-explain they have moved and are no longer in the Square hotel 2. arriving at the new premises - no signage posted and guard at boom is not very happy to sign customers in and explaining where to go 3. the entire hall way as you enter smells of old flavoured oil 4. making the booking - this took 45 minutes as the receptionist was not interested in answering my questions and made not effort on suggesting treatments or packages 5. treatment day - we were told to sit , there was not offer of tea, coffee, water, juice (this was only offered mid treatment to the other party and not me however could not accept as we were midway with a massage) whilst sitting in the reception you could see dirt on all the walls and immediately the sense of safety went out the door 6. treatment room - the windows do not close properly and you can hear the wind howling and all noises from outside (not a peaceful environment at all "room 4") the towels on the beds were old and weathered these are in desperate need to replacement 7. Treatment 1 - Swedish hot stone massage (what a a joke )had I known before hand that the girls are still training I would not have booked. The massage was not a massage the hot stones were garden size stones and where merely swished around on my back and I am in so much pain today due to improper pressure and no technique expressed. The Trainee took every opportunity she could to sit on the stool and only massage my feet. 8. Treatment 2 facial - was suppose to be a hydrating facial ending up being a double scrub (very painful) and mask, the so called mask was "Dove mens body lotion sample" that was app**** to my face ! I complained saying the product being used stinks please remove. there were also an express mani which consisted of my hands being scrubbed and a pedicure which was a foot wash and nail paint 9. the Toilet - oh goodness gracious no toilet paper, no hand soap and a thick black line of black mold on sink. We could not run away fast enough (mother's day gift ruined) thank you La Jour Day Spa you will not be forgotten. I suggest an immediate closure for health and safety reasons with a performance appraisal on each employee.
0 replies
82 months ago
UNHAPPY PURCHASE MADE
Purchased a Notebook on the 3rd of July at R6235.00 it has not been delivered and today it is on special at R5999.00. Takealot is refusing to honor the difference and credit my account with the difference in price due to the current special being from a difference supplier. Surely supplier purchases is not a end user issue as an end user we have no proof that in-fact this special is from a different supplier . The Pruchase was made within 5 days of the product going on sale and in the same month. I urge Takealot to assist and credit my account with the difference. Very Happy with your customer service call center spoke to a very lovely lady and i really enjoy your Mobile App. Keep in Contact Takealot lets see if we can turn this into a positive review
0 replies
107 months ago
Service Outstanding
<p>It is not always easy to only work on email however in this case Rialette Naude has outshined her colleagues with the oustanding service she has deliverred to our family member who lives abroad. Her communication was fast efficient and done without fault.</p> <p>We thank you for your dedication and willingness to assist no matter the query.</p> <p> </p> <p> </p>
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)