1 reviews | Active since Member
Our bathroom floor was wet upon our entry into our room at 2pm. We requested it be mopped. It was done an hour later. However, the water was still seeping through the tiles, and by night we had a wet floor. After 1 person had a shower, the floor was flooded in bathroom and passage. I called reception and asked for assistance and to be moved to a safer and more hygienic unit. Instead the manager sent the security guard with 2 pool toels to mop up the floor. I told security guard (and called the manager on phone) that this is very dangerous. We can slip on this puddle of water. I took a video of the water puddle in bathroom and in passage. He told us to shower and he will mop the floor after each one showers. How ludicrous. I told him to leave 2 towels with me. I mopped the floor. La montague, this is totally unacceptable. This is unsafe. We paid a lot of money for our stay. This is our first night here. We are very disappointed and highly irate. We still have 3 more nights. Pathetic service.
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