Active since May 2016
13
Reviews
0
Industries
Reviews
13 reviews5 months ago
BONITAS AND MARARAPHARMACY PATHETHIC SERVICE. WANT TO DELIVER AT 7.30 PM, BUT NOT DURING DAY
Claimed from medical aid, but havent delivered meds to me. Its 14 days now. Bonitas is doing nothing about this. Not replying to my emails, or calls.
53 replies
5 months ago
PATHETHIC SERVICE FROM BONITAS
BONITAS MESSED UP EVERYTHING FROM MY FIRST APPLICATION... THEY LOST ALL THE DOCUMENTS, AND I HAD TO RE REGISTER, AND PROVIDE ALL THE DOCUMENTS AGAIN.
266 replies
8 months ago
ITC Report has incorrect personal details and they dont want to assist in changing this.
Tried getting a Free Report from Transunion. However, when i received it, all my personal details were incorrect and some even required updating. I am now told by GAVIN via Transunion Whatsapp, that one must subscribe first to dispute the details on the report!!! Its supposed to be FREE... I have tried making the changes on the form, but it doesn't accept the changes. I called their number several times since 8am this morning... but calls get routed elsewhere and I am left hanging. I contacted them via email. The details are still wrong. i contacted them via Facebook and still no help. How does one submit a report with errors on it... Does it make sense Transunion???
53 replies
9 months ago
Flooded bathroom and passage and we are expected to mop floor with towels given my manager???
Our bathroom floor was wet upon our entry into our room at 2pm. We requested it be mopped. It was done an hour later. However, the water was still seeping through the tiles, and by night we had a wet floor. After 1 person had a shower, the floor was flooded in bathroom and passage. I called reception and asked for assistance and to be moved to a safer and more hygienic unit. Instead the manager sent the security guard with 2 pool toels to mop up the floor. I told security guard (and called the manager on phone) that this is very dangerous. We can slip on this puddle of water. I took a video of the water puddle in bathroom and in passage. He told us to shower and he will mop the floor after each one showers. How ludicrous. I told him to leave 2 towels with me. I mopped the floor. La montague, this is totally unacceptable. This is unsafe. We paid a lot of money for our stay. This is our first night here. We are very disappointed and highly irate. We still have 3 more nights. Pathetic service.
53 replies
11 months ago
BONITAS SIHLE YENI STILL WANTS TO DEDUCT FEB, MAR, APR SUBS WITHOUT ASKING BONITAS CORPORATE ACCOUNT TO MOVE THE MONEY INTO SUBSCRIPTIONS...LOOKS LIKE THIS MUST GO TO TIK TOK, TWITTER, INSTAGRAM, AND NATIONAL TV. IM FEDUP
BONITAS STILL WANTS TO DEDUCT FEB, MAR,APR SUBSCRIPTION BECAUSE SIHLE YENI WAS RELUCTANT TO HEAR ME WHEN I AND MY BANK TOLD HIM THAT THE MONEY WAS PAID INTO BONITAS ACCOUNT(CORPORATE ACCOUNT). This is Sihle's reply to my constant appeal to rectify the above. 15:04 RE: PRANIESHA MAHARAJ C 2o2 ill 80% Hi You should have acted fast on the first day I gave you the info about lorraine an... SY Sihle Yeni To: Me May 22 Good day Kindly be advised that we have followed up again with Medscheme regarding her refund of R903.00 of which they advised has been prepared, someone from that department will be in contact with you shortly,. Regarding the contributions paid into the **Nedbank account ending in *8898, the matter is still under investigation. We have not identified a staff member named Lorraine Mashishi within our records. However, after speaking with Liam from Nedbank, it was confirmed that another individual who is a staff member at the Scheme's offices could be managing the account in question. This matter has been referred to the Scheme for further guidance. Should the funds be with them, we have requested that they process a transfer so the contributions can be correctly allocated. 15:04 cr to 11 80% RE: PRANIESHA MAHARAJ The May contributions were not deducted, as your profile currently reflects an outstanding balance for the period February to March 2025 with the May contributions. However, since you have made payments for that period, which is currently under investigation. Any future debit orders processed now will include these amounts unless the matter is resolved. We are continuing to investigate and will update your records accordingly once the payments are verified. Regards Sihle Yeni Fund Management: Escalation Officer Tel: (031) 023 3537 Email: sihle.yeni@pha.co.za pha Private Health Administrators A division of the M arara Group PO Box 343, Westville, 3630, South Africal Pharos
174 replies
11 months ago
Bonitas still hasn't refunded but keeps sending automated answers on hello oeter
Still awaiting the R900 to be refunded which bonitas stole from my account by charging me subscription for December, when I wasn't a member. They didn't deduct Mays premium yet they have my Banking details to ***** money. Sihle yeni refused to accept that lorraine mashishi owns/handles the Bonitas account when I gave him this info (which banker Liam porters also confirmed). If he acted initially instead of claiming he is right, there shouldn't be a delay in leasing with the manager of that account and getting the funds paid into the correct one. Next time I investigate for you bonitas staff, please listen. We are human. We all make errors. Just try and listen and do some work. Don't insist you are right when you're not.
58 replies
11 months ago
Bonitas ******* and inefficient stafff
Hi In Nov last year I app**** to join Bonitas, through Hippo, who didn't ask for previous medical history of over 40 years ago. My premium would be R1554 without any late Joiner charges. They told me that bonitas will contact me and I will be registered by 1 Dec. I awaited a digital card and waited for premium to go thru, but nothing happened. By mid Jan, (after several calls from early dec , to every bonitas number in gauteng and in Durban and to their call centre) I was still not a member. They hadn't even responded to my emails. So I emailed all the addresses with the following message" writing on hello peter". By midnight of that night I received a digital card with wrong details, start date was showing March 2025 etc). It was sent from support@bonitas.co.za. I mailed to tell them that no monies were deducted yet, and details are incorrect on card. Still no response. So how could I be a member if no premium was paid? So I decided to join another medical aid. But each time the companies tried to register me, their systems showed that I was a member of bonitas. When I called the call centre, bonitas head office etc, from numbers given to me by Hippo, affinity health and bonitas themselves, I was told I was not a member cos no money was deducted from 1 Dec. Eventually by end of Jan, I wrote a letter to all addresses in bonitas PLEADING to terminate my membership becos I'm not a member, no monies were charged by them or deducted from my bank account. They failed to acknowledge this mail or reply or terminate. This now prevented me from joining any medical aid. Until Feb, when ONE lady at bonitas took my call, listened and got a termination letter to be sent to me. Letter arrived end of feb. So late. She then filled new application forms, saying that bonitas lost my Nov application forms, cos she couldnt find any documents. She then asked for proof of my 40 years ago medical aid history from 3 other companies. YOH, I was shocked. If not provided I would be charged R777 monthly for rest of my life as penalty for late Joiner. From 40 years ago, I was on my LATE, EX husband's medical aid and I had no idea what my membership no. Was. The companies he worked for had closed down and I'm 60 years, I can't remember the medical companies at the time. She sent me an affidavit form and asked me to fill in my ID number where I couldn't remember no. I sent this to her. She again sent affidavit, and I now had to research, Google, ask people (most are dead now or can't recal medical companies) for names of med. Aids or pay up 777. Nevertheless, the months were going without a medical aid,...this bonitas knew how to pull and waste time just to charge late Joiner fee. Finally, after much investigation, I furnished these details. In the interim, I went to HELLO PETER cos bonitas was being highly inefficient. They would promise to help via HELLO P, but did nothing. Nonetheless, she registered me and asked that I make payment for Feb, Mar and april and that bonitas will debit me from may. She gave me banking details. I paid and sent screenshot of sms payment. Didn't hear from her again. She took out over R900 from my bank account. She stole it. I called and asked what was that for? She says for Dec premium. Doesn't make sense. She told me bonitas lost my documents, my premium was supposed to be R1554, And wasn't deducted from 1 Dec, so why on 1 April she *****s my money. Tried calling, emailing, not getting my money back. Wrote on HELLO P. Bonitas apologize again (automated response) but up to today haven't refunded me. Last week sihle.yeni@pha.co.za listened to me and read my hello p story and offered to help. But he too since then has done no refunds or kept in touch. When I paid my subs of Feb, Mar, apr, through my Nedbank money app, the App immediately transferred (without giving me option to key in account number cos I selected Bank approved client) to BONITAS MEDICAL FUND. This was paid on 1 apr. Since then no one acknowledged my sms as proof. Last week Monday, bonitas emails to say they suspended my membership becos there's no payment. I sent proof. The account number is different. Nedbank says it is bonitas account which comes up when you select bank approved client (safety option). Bank even gave me details of lorraine Mashishi 011 671 2446. And said she heads this account at bonitas. Sihle.yeni@pha.co.za insists I must pay up cos it isn't bonitas and no such person works there. I've spoken to Liam PORTER at Nedbank who called Liam last Fri and told him this is bonitas number and I made use of bank approval client option and that bonitas must take money from there. Sihle.yeni@pha.co.za has refused to call me since Fri, or reply my emails. What to do now? Bonitas staff are so unhelpful, inefficient, charge me R900 for what? Not willing to see it's an error and rectify this or the subs for Feb, Mar, apr... Can you kindly assist? BONITAS always replies to Hello Peter with automated reply that they apologize and are going to help. I'm still awaiting....
58 replies
11 months ago
GREEDY BONITAS STAFF NOW WANT R6000
I have paid bonitas subscriptions for Feb, March and April and submitted proof of payment to their finance department over a month ago. They have now sent me an email demanding payment of over R6000 including May's subscription, (yet they have my banking details and were supposed to have debited me for May, but didnt). They have suspended my membership. They still owe me R900 for Dec, (their mistake, I was not a registered member on their scheme, and i wrote about this on Hello Peter) They did not bother to pay me, nor respond to apologize on Hello Peter. I received an email few weeks ago telling me that they are reviewing this, but they havent responded. They countlessly keep using an incorrect email, yet I have provided them with my email address. They dont reply to emails, or whatsapp messages. Such pathetic staff handling our health.
232 replies
12 months ago
ToysRus say "10% discount to first time online purchase", but do not give the discount.
I purchased goods over a thousand rands ONLINE from ToysRus today. I completed the subscription, and submitted it (it asked for my name, and my child's name). It said 10 % off your first time online purchases. Next, I chose my products and made payment. Whilst doing payment, i was the screen asking for Discount coupon code. I tried several times to click on it, to enter code, or activate it, but it was frozen and didnt allow me to enter code). I then went on to make payment thinking that my discount would be given in my total. I later checked my email, (no discount came through. no code was sent) and saw that my goods were ready for delivery. I emailled and sent whatsapp messages to Toyrus, asking about my discount, (and sending them the screenshot of my subscription), but they are now finding excuses for their frozen screen and telling me that my goods are already discounted, that my purchases are only R300, and that they sent the code. I have checked all my emails. there are no discounts sent to me . They are finding all sorts of excuses not to discount me, by now telling me T and C applies... Yet they cannot accept that their system froze at the time.
0 replies
13 months ago
BONITAS INSISTS ON CHARGING ME LATE JOINER PENALTY, EVEN THOUGH THEY WANTED A 2ND AFFIDAVIT (I PROVIDED IT). AND THEY PROMISED FROM MY LAST HELLO PETER TO LOOK INTO IT.
The MOST INEFFICIENT STAFF AT BONITAS, messed up my initial application on 1 Dec 2024, lost all my documents and could assist to cancel my application for me to do another one. Having threathened to go to HELLO PETER, they quickly registered me, sent me a digital card at midnight (with wrong details, start date, inception date etc). I emailed several times, (with no reply, or poor response) until finally bonitas cancelled that application and I filled in new one, with new documents. (WHAT A WASTE OF TIME). Then they wanted an affidavit because the medical aids I was on had dissolved and the companies where he worked closed down. (i was on my late ex husband's medical aids). I was told by Thabsile Nyala that i must use my ID NUMBER if i didnt know the medical aid name. This wasnt enough by the underwriting team. They were going to charge me R777 every month as penalty because THEY WANTED THE NAME OF THE MEDICAL AID@#$%. So having written to Medical council, with this response (Dear Praniesha, Thank you for reaching out to the Council for Medical Schemes (CMS). Please note that CMS does not retain individual membership records of medical schemes. These records are managed by the respective medical schemes, which are required to retain such information for a limited period. Given that your memberships date back to 1986 and the schemes have since closed, it may be challenging to retrieve this information. However, in terms of Regulation 11(6) of the Medical Schemes Act 131 of 1998, if you are unable to obtain documentary evidence of your previous medical scheme membership, you may provide a sworn affidavit stating: (a) The relevant periods during which you were a member or dependant, along with the names of the medical schemes or other entities that provided cover during those periods; and (b) That you have made reasonable efforts to obtain documentary evidence but have been unsuccessful. I trust this will assist. Kind regards CMS I then wrote on HELLO PETER... AND BONITAS STAFF got excited and quickly wrote apologetically that they will look into the matter... They now wanted a 2nd AFFIDAVIT....which i did send last night, showing all the names of the medical aid companies i belonged to as beneficiary. Then Bonitas send me email to DEMAND A DEBIT ORDER FROM ME OF R4895.10. and Thabsile calls to remind me of it. She insists that even though I have provided the affidavit, they have to charge me this amount which includes the fee. WHAT DONT THESE IDIOTS AT BONITAS NOT UNDERSTAND? THEY WANTED THE AFFIDAVIT, I SUPPLY THIS, WHAT NOW??? Useless, money hungry staff, lazy, greedy, unhelpful, stupid and highly irrresponsibile staff at bonitas.
588 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)